2026-5955

About the role

The Parts Specialist II provides counter service to VDOT employees who need parts/equipment to perform their jobs. The role includes assisting with inventory control, data entry in inventory systems, customer service, and occasionally driving a MANCON vehicle to pick up parts. The position requires proficiency in sourcing parts, mastery of procedures, and exceptional customer service. This is an hourly position.

Responsibilities

• Provide quality customer service: attention to detail, review and adhere to Product Group Catalog, Policy and Procedures Manual, MANCON SOPs and Safety Manual.
• Meet and greet customers; review supplied requisition forms for completeness (signatures, timestamps, part numbers, descriptions, quantities).
• Answer questions about part availability and ask appropriate questions to ensure correct parts are researched and provided.
• Inform customers when requested parts are available.
• Parts pick‑up: drive vehicle to designated locations to purchase/pick up parts; provide required company documentation to vendors (tax‑exempt form, credit references).
• Review invoices at vendor locations for pricing and quantity accuracy; return products to MANCON location timely.
• Data entry: assist in generating invoices for customer requisitions and entering vendor receiving documents in the inventory system.
• Inventory management: assist with weekly inventory cycle counts and wall‑to‑wall inventories.
• Other duties: follow vehicle/equipment maintenance guidelines; provide 24‑hour support during emergencies; travel to pick up parts; assist with inventory research projects; adhere to procedures; participate in SCM continuing training; perform other assigned duties; use training/experience to solve day‑to‑day issues independently.

Requirements

• 1 year of computer experience.
• Valid Driver’s License with at least two years of driving experience.
• 5 years of experience with auto or heavy‑duty truck parts (P1 or P2 ASE certification may substitute for 2 years of experience).
• Delivery driver experience.
• Inventory experience.
• Ability to obtain and maintain a forklift license.
• Ability to obtain and maintain P1 or P2 ASE certification.
• 24‑hour availability during emergency and/or critical operations.

Skills

• Proficiency in sourcing parts and mastery of procedures.
• Exceptional customer service.
• Ability to research and solve day‑to‑day issues independently using training, knowledge, and experience.
• Physical ability: medium work – exerting up to 50 lb occasionally, 20 lb frequently, 10 lb constantly; involves driving, lifting, reaching, sitting, standing, stooping, walking.
• Comfort working in storerooms/warehouses with uncontrolled temperatures, dirt/dust/damp conditions and in vehicles traveling to sites.

Pay

The pay range for this position is $13.00 to $24.89 per hour. Placement within this range will be based on a combination of relevant experience, certifications, and/or demonstrated skills that align with the role requirements.

Schedule

This is an hourly position requiring 24‑hour availability during emergency and/or critical operations.