2026-27 Winter Guest Services Associate

About The Role

As part of our Guest Services team, you'll play a key role in ensuring every guest enjoys a seamless and memorable stay.

Responsibilities

• Communicating with guests and property owners via email
• Arranging optional guest services and special requests
• Answering office phone calls and assisting with enquiries
• Welcoming guests during check-in and assisting with check-out
• Processing guest payments
• Maintaining a clean, organized, and welcoming office environment

About You

• Friendly, positive, and professional
• Resourceful and proactive, with the initiative to research information and find solutions independently using online resources before seeking assistance
• Courteous, reliable, and eager to learn
• Comfortable working in a busy customer-focused environment
• Able to work both independently and as part of a collaborative team

Preferred Qualifications

• Preference will be given to applicants who already hold a Japanese WHV or a valid Japanese working visa at the time of application
• Previous experience in hospitality, hotels, tourism, or customer service
• Knowledge of the Niseko area is an advantage, but not essential

Language & Visa Requirements

• International applicants: Must hold a valid Japanese Working Holiday Visa or another visa that permits employment in Japan
• Japanese applicants: Conversational English is required
• Japanese–English bilingual applicants are highly encouraged to apply and will be given priority

Pay

Hourly Wage ¥1,600 per hour

Schedule

Employment Period: Mid-November 2026 – Early March 2027

Peak season: Typically, 5 days per week. Non-peak season: 4-5 days per week. Shifts are generally 9 hours, including a 1-hour lunch break. Typical shift times are 8:00 AM – 5:00 PM or 11:00 AM – 8:00 PM, though schedules may vary depending on operational requirements.

Benefits

• Your own private room in clean, fully furnished, subsidized staff accommodation, located in central Hirafu Village within easy walking distance of restaurants, cafés, shops, nightlife, ski lifts
• Season lift pass subsidy
• Uniform provided
• Paid training before the season begins