2026-19113

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Knowledgeably prioritize calls according to importance and urgency.
• Respond to customer requests, resolving issues and promoting the brand.
• Schedule appointments with clients using the right tech/right call guidelines.
• Data entry into the computer system to track calls and client information as necessary.
• Receive emergency and non-emergency calls and record significant information as necessary.
• Knowledgeably prioritize calls according to importance and urgency.
• Monitor field technicians in order to effectively prioritize their schedules and use of time.

Requirements

• Previous customer service experience.
• Strong attention to details.
• Schedule Tuesday-Saturday, Tues-Fri, 9am-6pm, Saturdays, 7am-4pm.

Qualifications

• Tuesday-Saturday, Tues-Fri, 9am-6pm, Saturdays, 7am-4pm schedule.

Benefits

• Medical, Prescription, Dental, Vision Insurance.
• Disability & Term Life Insurance.
• Matching 401k benefits.
• On-going training & development, & growth opportunities.
• Paid Holidays.
• Paid Time Off (PTO).