2025124 Technical Program Manager

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (application window close date? That's metadata; maybe include as short p). Must not include cookie/navigation/legal/EEO etc. Must not include duplicated lines. Must not create sections with filler. We need to parse the posting. Key info: - Application window expected to close on: 10/29/2026 (metadata) - Must be U.S. Person (citizen, national, lawful permanent resident, asylee, refugee) - Position will perform work that US gov specified can only be performed by US citizen on US soil. - Must have current US Gov TS/SCI with Full Scope Polygraph Clearance. - Must live within commuting distance and be able to work onsite up to 4 days per week in Herndon, VA/DC area. - Meet the Team: description of CX team. - Your Impact: description of role. - Minimum Qualifications: Must possess a current U.S. Government DoD TS/SCI with FSP Security Clearance; 10 years of demonstrated experience in Technical Program and/or Project Management; Technical Program and/or Project Management experience within critical, classified networks is required; PMP Certification required. - Preferred Qualifications: list bullet points (experience owning end-to-end delivery, track record, proficiency aligning customer requirements, dedication to driving continuous improvement using AI-optimized solutions). - Why Cisco? description. - Message to applicants: starting salary range $142,900 to $190,100 (US/Canada). Also note individual pay determined by location etc. Then list full salary ranges for certain locations: New York City Metro Area $160,800 - $253,200; Non-Metro New York State & Washington State $142,900 - $246,200. Also mention benefits: medical, dental, vision, 401(k) with match, paid parental leave, short/long-term disability, basic life insurance, etc. Also mention paid time away: 10 paid holidays + 1 floating holiday for non-exempt, 1 paid day off for birthday, paid year-end holiday shutdown, 4 paid days off for personal wellness, etc. Also mention sick time: 80 hours sick time on hire date and each Jan 1, up to 80 hours carried forward. Additional paid time away for critical/emergency family issues. Optional 10 paid days per year to volunteer. For non-sales roles, eligible for annual bonuses. Also mention sales incentive details (maybe not needed as it's non-sales role? The posting seems for Program Manager, non-sales). Could include benefits section. We need to decide sections: - About the role: could combine "Meet the Team" and "Your Impact" maybe as About the role. - Responsibilities: maybe from "Your Impact" describing duties. - Requirements: maybe the citizenship, clearance, location, onsite. - Qualifications: Minimum Qualifications. - Skills: maybe from Preferred Qualifications? Or we could treat Preferred Qualifications as Skills. - Benefits: from benefits description. - Pay: from salary ranges. - Schedule: from onsite up to 4 days per week, maybe also mention paid holidays etc? Schedule section could include work schedule expectations (onsite up to 4 days per week). Also maybe mention paid holidays etc but that's benefits. We must not create sections with placeholder text. Ensure each section has substantive content. We must not repeat job title. Must not include Job ID/requisition numbers. We must output only HTML fragment, no markdown fences. Let's craft:

About the role

Our Customer Experience (CX) team delivers strategic value and critical business services to customers by combining Cisco’s ecosystem, sophisticated analytics, and cross‑functional expertise. The team leads operational governance, planning, and relationship management, acting as the primary liaison between customer leadership and Cisco’s internal teams to ensure projects are delivered with precision and aligned with broader business and mission objectives.

As a Program Manager on the CX team, you will serve as the strategic orchestrator for complex programs impacting veterans and military service members, leading cradle‑to‑grave delivery of high‑stakes, large‑scale initiatives, keeping them on scope, on budget, and aligned with business outcomes. You will drive AI‑optimized delivery strategies and foster executive‑level partnerships, integrating technical insight with expert program governance to influence innovation and address pressing customer challenges.

Responsibilities

• Orchestrate complex programs from initiation through closure, ensuring scope, schedule, and budget adherence.
• Lead cross‑functional teams to deliver high‑stakes, large‑scale initiatives for veterans and military service members.
• Develop and execute AI‑optimized delivery strategies.
• Partner with executive stakeholders and customer leadership to align programs with business and mission objectives.
• Maintain operational governance, planning, and relationship management for critical classified networks.

Requirements

• U.S. Person (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).
• Current U.S. Government DoD TS/SCI with Full Scope Polygraph (FSP) clearance.
• Ability to work onsite up to 4 days per week in the Herndon, VA/DC area (must live within commuting distance).
• Work must be performed on U.S. soil as required by the U.S. government.

Qualifications

• Minimum of 10 years of demonstrated experience in Technical Program and/or Project Management.
• Experience in Technical Program and/or Project Management within critical, classified networks.
• Current Project Management Professional (PMP) certification from PMI.

Skills

• Experience owning end‑to‑end delivery of large‑scale projects, ensuring adherence to operational standards and seamless cross‑functional coordination.
• Track record of orchestrating large‑scale, strategic programs aligned with complex contracted business outcomes and operational governance.
• Proficiency aligning customer requirements to scope and delivery plans, engaging appropriate resources to meet program and project needs.
• Dedication to driving continuous improvement by employing AI‑optimized solutions and adopting technological transformation to enhance customer value and project results.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with Cisco matching contribution.
• Paid parental leave.
• Short‑ and long‑term disability coverage.
• Basic life insurance.
• Paid time away: 10 paid holidays per calendar year plus 1 floating holiday for non‑exempt employees; 1 paid day off for employee’s birthday; paid year‑end holiday shutdown; 4 paid days off for personal wellness determined by Cisco.
• 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward.
• Optional 10 paid days per calendar year to volunteer.
• Eligibility for annual bonuses (non‑sales roles).

Pay

The starting salary range for this position is $142,900.00 to $190,100.00 (U.S. and/or Canada locations). Individual pay is determined by hiring location, market conditions, job‑related skillset, experience, qualifications, education, certifications, and/or training.

Location‑specific full salary ranges:

• New York City Metro Area: $160,800.00 – $253,200.00
• Non‑Metro New York State & Washington State: $142,900.00 – $246,200.00

Schedule

Must be able to work onsite up to 4 days per week in the Herndon, VA/DC area.

We also might include the application window closing date as a short p maybe under a metadata paragraph but not a section. Could add a brief p at top:

Application window expected to close on 10/29/2026.

That's permissible as minor metadata. Check for any boilerplate: We removed EEO, navigation, cookie, legal, duplicated lines, application instructions. We kept all substantive info. Check for any placeholder like "commensurate with experience" - none. Check for any repeated lines: we avoided duplication. Check for any invented content: we didn't add anything not in posting. Check for missing info: The posting also mentions "Must possess a current U.S. Government DoD TS/SCI with FSP Security Clearance" we included. Also "10 years of demonstrated experience in Technical Program and/or Project Management" included. Also "Technical Program and/or Project Management experience within critical, classified networks is required" included. Also "PMP Certification required" included. Preferred qualifications we turned into Skills. Benefits we captured: medical/dental/vision, 401(k) match, paid parental leave, short/long-term disability, basic life insurance, paid time away details, sick time, volunteer days, annual bonuses. We omitted the sales incentive details because it's not relevant to non-sales role; but the posting includes a lot of sales incentive details. However we might include them under Benefits? The instruction: "Prefer a few substantive sections over many thin ones." Could include a subsection under Benefits about incentive pay? But it's quite detailed and maybe not needed. However we should preserve ALL substantive information; we cannot omit details. The sales incentive details are substantive. Should we include them? They are part of compensation details. Could be placed under Pay or Benefits. Since we already have Pay section with salary ranges, we could add a paragraph about incentive pay for sales roles, but the role is Program Manager (non-sales). However the posting includes that text generically; we should preserve it. It's not boilerplate; it's part of the posting. So we need to include it. We need to decide where to put it. Could add a subsection under Pay: "Incentive compensation" details. Or under Benefits: "Additional compensation". Since it's about pay, better under Pay. Thus extend Pay section: after salary ranges, add a paragraph about incentive compensation details (the long text). Ensure we don't invent. Let's extract the incentive compensation text: "For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows .75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; andOnce performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full