1st Shift Output Management Services Operator I

We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for our unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability, and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience, and measure our impact on the customers who trust us. Join an award-winning, equal-opportunity employer, where you’ll find more than a job – you’ll find a supportive community.

About the role

Prepares various company materials for enterprise mailing within a fast-paced, production environment. Processes compliance materials, transactional, and marketing mail in accordance with USPS regulations for timely delivery based on internal customers' expectations.

Workplace

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in-office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

Schedule

The hours for this position will be Monday - Friday, from 9:00am to 5:30pm EST.

Location

Caledonia, MI

Responsibilities

• Performs manual processing of mail by utilizing large, high-speed machines within a production environment.
• Utilizes knowledge of 1-2 specific machine types and models to perform quality and timely placement.
• Assembles pre-printed materials within automated inserting and metering equipment for subsequent delivery to intended recipients via USPS, FEDEX, or UPS.
• Manually scans bar codes to comply with processing instructions including proper page accumulation and enclosure content quantities.
• Prepares compliance-related mail including certified mail with a sense of urgency to avoid fines or legal concerns.
• Prepares and submits production reports reflecting detailed job activity including materials processed and equipment used.
• Conducts detailed job reconciliation by comparing accounted processing results to reporting results to ensure balance of work.
• Submits report results to Lead staff for review.
• Troubleshoots minor equipment issues including paper and envelope feeding jams.
• Identifies software, hardware, and/or programming issues to leadership team including return envelopes and missing bar codes.
• Interacts with third-party vendors to explain machine dysfunction to resolve concerns quickly and efficiently.
• Conducts regular audits to ensure quality standards are achieved including insert quality and postage amount with the objective of reducing costs and duplication of work.

Requirements

• Less than one year of general work experience preferred.
• Machine operator experience preferred.
• A valid driver's license is required.
• High school diploma or equivalent required.

Physical Actions

• Carrying up to 50 lbs. maximum.
• Lifting up to 50 lbs. maximum.
• Reaching, seeing, standing for extended periods, walking, kneeling, pushing, pulling, sorting, cleaning, twisting, climbing, hearing, and squatting.

Pay

• CA Only: $17.56 - $28.19
• CO & ME: $16.37 - $26.81
• HI/IL/MN/VT Only: $16.37 - $26.81
• MA Only: $17.56 - $28.19
• MD & VA: $16.37 - $26.81
• DC/NJ/NY/OH Only: $17.56 - $28.19
• Albany County, NY/Cleveland, OH: $17.56 - $25.75
• WA Only: $17.13 - $30.47
• Bonus opportunity (based on Company and Individual Performance).

Benefits

• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

For more information, review “What we offer” on Farmers Careers.