1st Assistant Manager - Pump & Pantry

About the Role

The 1st Assistant Manager is responsible for overseeing the total operation of the assigned Pump & Pantry location, including all licensed programs and business units within the store. In the absence of the General Manager, the 1st Assistant Manager executes key responsibilities.

Responsibilities

• Assists with hiring, discipline, and terminating personnel in partnership with the District Manager and Corporate Human Resource Department.
• Ensures all daily, weekly, and monthly operational routines (including back-office functions, bookwork, and inventory control) are completed timely and accurately.
• Ensures customer needs are met and supports execution of the company’s customer service standards.
• Supervises cash control and bank deposits.
• Assists in ensuring team members follow proper food safety procedures and safe handling/storage practices in compliance with state and federal regulations.
• Maintains and projects a positive attitude and professional presence.
• Assists in addressing personnel, customer, and facility concerns in a timely and professional manner.
• Ensures store standards are maintained through daily execution of cleanliness, in-stock conditions, and fast, friendly customer service.
• Supports effective scheduling practices, daily management of labor exceptions, and adherence to weekly labor budgets, including overtime management.
• Ensures completion of all required team member training.
• Ensures all food products are properly stored, code dated, and maintained at appropriate temperatures.
• Upholds company policies and assists with performance management as needed.
• Assists in maintaining required records related to merchandise, personnel, and fuel operations.
• Attends management meetings and required training sessions.
• Teaches, coaches, trains, and represents the F.I.R.S.T engagement model.
• Assists in other duties as assigned.

Supervisory Responsibilities

Directly supervises 4 to 16 employees at the assigned Pump & Pantry location.

Qualifications

• Minimum of one to three years’ experience as an Assistant Manager preferred, with a minimum of six months as a Sales Associate required.
• Associate Degree preferred or equivalent combination of education and experience.
• Must possess a valid Food Handler’s permit or ServSafe Certification where required by law or company policy.

Skills

• Knowledge of operations and maintenance of equipment within the assigned stores.
• Ability to work nights, weekends, and company-observed holidays as business needs require.
• Ability to work a minimum of three second shifts per week opposite the General Manager to ensure management coverage during key operating hours.
• Reliable transportation and telephone access required.
• Must be able to communicate in English.
• Able and willing to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.

Physical Requirements

• Must occasionally lift and/or move up to 50 lbs.
• Required to stand for long periods; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear.
• Occasionally sit, climb or balance, stoop, kneel, crouch, or crawl.
• Physical attendance at the primary work location is required.

Benefits

• Employee discounts on food and fuel
• Vacation after six months
• 401K and matching contributions
• Health, dental, and vision insurance
• Short and long-term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)