1970 Club Host, KeyBank Center

About the role

Delaware North Sportservice is hiring a seasonal Host to join our team at KeyBank Center in Buffalo, New York. As a Host, you will welcome guests and manage the host station. This is a tipped position; the hourly minimum pay listed does not include potential tipped earnings.

Responsibilities

• Welcome visitors warmly at the club entrance, check tickets or credentials, and verify access to all-inclusive areas
• Monitor the all-inclusive buffet, lounge, or seating areas to ensure cleanliness, organization, and proper stock levels
• Answer questions, offer clear directions, and ensure high levels of satisfaction throughout the event
• Maintain consistent and accurate communications with Management, demonstrate proactive guest relations, and escalate any guest complaints swiftly and proactively
• Spot special requests (like high chairs or accessibility needs) before guests ask; maintain guest notes to greet returning or VIP guests by name and acknowledge special occasions
• Work closely with servers, kitchen staff, and event managers to handle crowd flow and special requests
• Brief floor staff on event timelines, incoming parties, VIPs, or specific customer preferences

Requirements

• Prior experience in a guest service environment preferred
• Friendly, polite, and professional communication skills with the ability to effectively communicate with guests and team members
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
• Willingness to work nights, weekends, and holidays as scheduled
• No high school diploma or GED required

Qualifications

• Ability to stand and move around for long periods during events
• Ability to remain on feet for the entire length of the shift
• Ability to maneuver between tables and around corners
• Ability to safely lift and carry up to 35 pounds

Benefits

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules
• Health, dental, and vision insurance (eligible team members)
• 401(k) with company match (eligible team members)
• Paid vacation days and holidays (eligible team members)
• Paid parental bonding leave (eligible team members)
• Employee assistance program (eligible team members)
• Tuition and/or professional certification reimbursement (eligible team members)

Pay

$16.00 - $18.00 per hour (tipped position; hourly minimum pay listed does not include potential tipped earnings)

Schedule

Weekends, Days, Evenings, Holidays, Events