1871478: Credit Support Manager II (LSCS13)

Job Responsibilities

• Drive operational automation and efficiency effort through use of AI, LLM.
• Support core operational business units through issue management, enhancement opportunities and system functionality analysis to identify and champion continuous improvement.
• Manage application production issue resolution and engagement activities between the operational areas and the vendor.
• Create and maintain reporting library for operations teams for training, reference and record retention.
• Creation of bespoke/ad hoc reporting for varying levels of management.
• Lead the planning and execution of complex, cross-functional projects, utilizing your skills in data analytics and digital proficiency to deliver results aligned with business strategy.
• Utilize your skills in conflict management and team building to foster a collaborative environment, resolving issues and risks that may arise during project execution.
• Apply your strategic thinking skills to identify potential scenarios, evaluate their impact and risk, and make informed decisions that directly affect business outcomes.
• Ensure all projects are completed in accordance with all Risk, Control, and other relevant firm-wide guidelines, maintaining a strong control environment.

Required Qualifications, Capabilities, And Skills

• Experience using AI, LLM and BOTS to accelerate automation and drive scale and efficiency.
• Develop and maintain training materials on new and enhanced system functionality.
• Experience working with software vendor management and internal information technology teams.
• Proficiency in conflict management with experience resolving complex issues with stakeholders.
• Experienced in maintaining adherence to quality control standards and service level agreements within a financial services environment.
• Proven expertise in managing or leading complex projects or programs from inception to execution.
• Strong analytical and problem-solving skills; ability to multi-task in a high-paced, detail-oriented environment.
• Proven experience in utilizing data analytics to plan, analyze, and make inferences from data to offer continuous insight.
• Proficiency in using software applications, digital platforms, and other technological tools to solve problems, improve processes, and effectively communicate and collaborate with clients and stakeholders.
• Experience working with diverse teams, with a focus on delegation, team building, and fostering an inclusive environment.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.