Credit Support Manager II

Job Responsibilities

• Ensure achievement of service levels across multiple processes
• Drive a strong risk and control environment, including prevention and early identification of errors, with above-satisfactory quality performance
• Coach and develop specialists to exceed expectations in their current role and support career progression and mobility
• Follow up on all Quality Control and Quality Assurance findings, performing root-cause analysis when needed
• Identify whether errors are driven by training needs, knowledge gaps, or unclear procedures, and partner with leadership on targeted action plans
• Provide subject matter expertise across credit monitoring activities and quality control routines
• Lead the resolution of escalations received through multiple channels and implement actions to reduce repeat escalations
• Partner with risk and control colleagues to proactively identify and close control gaps
• Interact with internal and external auditors, credit review teams, and regulators as needed
• Manage day-to-day performance, engagement, and development of team members through ongoing mentorship and feedback

Required Qualifications, Capabilities, And Skills

• Bachelor's degree in Business, Accounting, or a related field
• At least 2 years of experience in credit monitoring and/or quality control, including analysis of legal and financial documents
• Strong understanding of commercial loan products, including documentation and credit agreements
• Strong written and verbal communication skills, with the ability to tailor messages to different stakeholders and levels
• Strong analytical skills and sound decision-making, with the ability to probe sensitive issues while maintaining integrity and objectivity
• Demonstrated ability to partner effectively in a global environment, collaborating cooperatively and sharing information to support team objectives
• Proficiency with Microsoft Office tools, including Microsoft Excel

Preferred Qualifications, Capabilities, And Skills

• Master of Business Administration (MBA)
• Prior experience leading, coaching, or mentoring team members in an operations or monitoring environment

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.