Менеджер по сервисному бизнесу Алматы (17/05/2022)

Job Accountabilities Build a climate that energizes team members to ensure assigned contracts or projects are executed while meeting or exceeding defined performance targets, such as gross margin, pull through, productivity & profitability.Responsible for execution in compliance with contractual obligations (accurate, on-time, billed, within budget & scope of the contract) and applicable legal requirements.Completion of all administrative requirements as defined by the businessEnsure customer satisfaction through reviewing and interpreting customer requirements, contract terms, and conditions.Assist with site coordination tasks in order to ensure high productivity and cost efficiency in execution. This includes representing AHI Carrier at site coordination meetings, determining appropriate staffing levels & resources, coordinating subcontractors, project administration, contract resolution, etc.Drive identification of sales leads, pull-through, and change orders through the front-line delivery team.Responsible for estimate completion and reviews and manage follow-up of pull-through orders.Tasked with goals for gross margin delivery and profitability.Recruit, hire, and retain front-line delivery teams to maintain proper staffing levels in conjunction with CSM/Field Ops Manager.Prepare and deliver clear performance expectations, performance reviews, coaching and development plans for all front-line delivery team members.Ensure front-line delivery teams are trained and updated on safety standards and safety equipment. Champion safety culture in work execution.Provide technical support and coaching.Track actual labor & material costs and revenues due to ensure accurate customer invoicing.Make purchasing decisions as needed to ensure work is executed in the most productive & cost-efficient mannerIn addition to the above-mentioned tasks, other activities and responsibilities may be individually defined.Ensure ongoing understanding, focus and monitoring of all Integrity, Ethics, DOA, and EHS standards, processes and proceduresEnsure the use of all PPE, conduct risk assessments and ensure that work is conducted in a healthy and safe environmentCosting of proposals to achieve financial goals and targetsManagement of efficiency and productivity of Staff and TechniciansTasks as delegated from time to timeEstablish contacts and maintain a long-term relationship with customers (account management)Reviewing inquiries from national & international client base and agent network for service and identifying the parts to be offeredProviding quotations with price, lead time, and payment terms, for service & spare parts in an efficient and responsive mannerLiaising with other internal departments such as Engineering, Finance, as well as field service personnel and suppliers, Foreign locations, as necessaryFollowing up quotations (sales planning) proactively to secure the business for the company Required Competences Good written and verbal English communication skills with an ability to work with people across a diversity of culturesGood technical team and interpersonal skills.Ability to make independent decisions in the planning, organizing and coordinating to develop solutions to complex problems. Conditions Алматы 5/2 Резюме отправлять на почту: marat.i@kpop.kz