15441 - Service Operations Supervisor - GA - On Site

About the role

The Service Operations Supervisor at Vensure Employer Solutions is responsible for managing client relationships, ensuring the seamless delivery of services, and supporting payroll and tax-related processes.

Responsibilities

• Act as the primary contact for assigned group of clients.
• Cook up user set-ups and provide training for client-facing web-based payroll, custom reporting software and service platforms.
• Facilitate proactive intervention steps for at-risk clients, collaborating with internal teams, clients, and business consultants for successful retention.
• Manage client accounts by establishing and reinforcing strong relationships with clients, internal partners, brokers, and peers through proactive touch points and service recommendations.
• Act as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs.
• Coordinate and lead client meetings to review and discuss escalated issues or significant matters related to the client's account.
• Identify gaps in client processed and introduce new products and services based on identified client needs.
• Manage and escalate client issues through various communication platforms, including submitting cases in Client Space to internal departments for resolution.
• Determine and recommend annual increases and/or reductions to client's administrative fees.
• Aid with client tax account registration guidance, provide education on payroll tax questions, and obtain clients' tax account login credentials when entering a new state.
• Manage and escalate payroll tax notices and drive them to resolution.
• Aid and provide guidance with required state and federal reporting.
• Ensure timely and accurate payroll processing.
• Review processed payrolls and resolve payroll errors and issues; assist the team as needed.
• Schedule and facilitate weekly POD team huddles to discuss client escalations and learning opportunities.

Requirements

• High School Diploma
• 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant nontraditional degree programs, or job training programs) required.
• 2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
• Previous supervisory experience.
• Demonstrated ability to learn other applications as needed.

Qualifications

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.
• Strong time-management skills, with the ability to prioritize effectively in a fast-paced environment.
• Flexibility to perform a variety of assignments within the print room, including operating different equipment, running varied production jobs, and learning new machinery or processes as needed.
• Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.
• Sound decision-making abilities, including evaluating complex information and determining appropriate actions.
• High level of professionalism, reliability, and enthusiasm, contributing positively to a collaborative and supportive work environment.
• Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.

Skills

• Microsoft Office software (Outlook, Teams, Excel, PowerPoint).

Benefits

• Health Insurance
• Retirement Plan
• Paid Time Off
• Other Benefits
• Additional Compensation