15180 - Desktop Support Technician - GA - On Site

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees.

About the Role

We are seeking a Desktop Support Technician to join our team. The Desktop Support Technician will support customers with technical issues related to computers, printers, monitors, software, and phones. You will strive to achieve the best customer support through training, knowledge, and ingenuity while maintaining professionalism and proper office etiquette.

Responsibilities

• Work as part of a Desktop Support Team, answering questions and resolving software and hardware issues for employees either in person, via phone, or through an enterprise ticketing system.
• Accept technical support calls and emails to the IT Department and track issues to resolution via an enterprise help desk system.
• Respond to telephone support calls, email, and internal requests, including support for Accounting, Payroll, and HR software applications, as well as PC and Windows troubleshooting.
• Perform typical duties such as setup of user accounts, resetting user passwords, addressing general technology questions, setup and basic troubleshooting of PCs, mobile devices, printers, and phones, and configuration and shipping of other devices.
• Document, track, and monitor problems to ensure timely resolution of issues.
• Provide hands-on or virtual training to help resolve user issues and develop troubleshooting guides and tip sheets as required.
• Learn new skills from Tier 2 level teams for job mobility.
• Write knowledge documents for training and educational purposes.
• Assist with project work to support upper-level teams and gain hands-on experience for more complex duties.

Requirements

• Associate degree (A.A.) in a relevant technical field from a two-year college or university; or 1 year of related experience and/or training; or equivalent combination of education and experience.
• 3-5 years of IT experience.
• In-depth knowledge of both MAC and Windows desktop environments.
• Strong knowledge of MAC OS and troubleshooting hardware issues.
• Exceptional customer service skills in person, over the phone, and through electronic communication.
• Ability to triage and troubleshoot unfamiliar issues.
• Willingness to learn new technologies.
• Knowledge of Microsoft server products, especially Active Directory and Azure.
• Proficient with Microsoft Office, with emphasis on Excel and Word.
• Experience with Office 365 is a plus.
• CompTIA, Microsoft, or other technical certifications preferred.
• Must be able to frequently sit, stand, or bend for long periods of time and lift 40 pounds or push/pull carts when necessary.

Benefits

• Health Insurance: Medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: PTO, holidays, parental leave, and sick leave provided as required by applicable state law.
• Other Benefits: Life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal, and pet insurance.