1515873: Loan Servicing Manager II (LSLS13)

Job Responsibilities

• Resolve complex loan servicing and monetary issues end-to-end, ensuring accurate processing and timely completion
• Serve as a senior point of contact for client, internal stakeholder, and audit-related servicing requests
• Interpret loan documentation, servicing agreements, policies, and controls to provide sound guidance and decisions
• Own escalations and time-sensitive issues, providing clear options, risks, and recommended next steps
• Perform research, reconciliation, and break resolution; document findings and actions in required systems
• Conduct root-cause analysis on recurring issues and drive remediation with upstream and downstream partners
• Identify control gaps and process inefficiencies; implement improvements to reduce risk and improve cycle time
• Partner on change initiatives, including requirement definition support and user testing to validate outcomes
• Manage priorities independently, balancing multiple deadlines and providing proactive status updates
• Collaborate across functions to strengthen handoffs, clarify ownership, and prevent issue recurrence

Required Qualifications, Capabilities, And Skills

• Five years of experience in loan servicing, loan operations, or financial services operations
• Demonstrated ability to resolve complex, ambiguous issues using structured problem solving
• Strong analytical skills with proven attention to detail and high standards for accuracy
• Ability to manage competing priorities independently and deliver work on time
• Clear written and verbal communication skills, including the ability to explain complex issues simply
• Proficiency in Microsoft Excel (for example, formulas, pivot tables, and lookups)
• Experience partnering effectively across teams and influencing outcomes without direct authority
• Consistent documentation discipline, including maintaining audit-ready notes and system updates

Preferred Qualifications, Capabilities, And Skills

• Experience supporting commercial loan servicing and related accounting activities
• Experience leading process improvement or control enhancement efforts with measurable results
• Experience supporting audits, control reviews, or operational risk management activities
• Experience contributing to system or workflow changes, including user testing and validation
• Bachelor's degree in business, accounting, finance, or a related field

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.