Service Manager (3159)

About the Role

The Corporate Service Manager oversees the service department, ensuring timely, high-quality repairs and maintenance while minimizing costs. This role involves managing shop and field service activities, performing quality checks, and serving as an individual contributor to the team's success.

Responsibilities

• Directly oversee and control the workload of all shop and field service employees.
• Establish quality and productivity criteria to meet company requirements.
• Ensure accurate completion of service orders, including documentation of service orders and part numbers.
• Perform quality checks on serviced items to confirm proper repairs.
• Prepare and implement a comprehensive preventative maintenance schedule and ensure compliance.
• Maintain records of equipment purchases, repairs, maintenance, servicing, and warranties.
• Control, order, and maintain an inventory of parts and supplies for daily service requests.
• Oversee accurate and timely estimation of maintenance and repair work using tracking systems.
• Guide and complete diagnosis and repairs both in the shop and in the field.
• Maintain and enforce company Quality/Environmental systems and safety standards for all service personnel.
• Ensure adherence to The Mersino Way as a guiding document for daily activities.

Requirements

• Bachelor’s degree in diesel or truck service repair or a related field.
• Appropriate equipment repair certifications (desired).
• 3 years of project management and supervisory experience.
• Ability to read schematics, blueprints, and technical manuals.
• Skills in workflow analysis and management.

Skills & Expectations

• Professional demeanor and ability to work effectively with others.
• Ability to multi-task in a changing environment and work a flexible schedule.
• Ability to travel as required.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.
• Requires intermittent physical exertion, including walking, standing, stooping, climbing, and lifting heavy or awkward materials/equipment.