1225 - FOOD SERVICE ASSOCIATE - COLLINS & I95

About the role

The GATE Store Food Service Associate ensures customer service is the first priority by providing a friendly and efficient experience for guests. This role involves routine food preparation, customer assistance, and collaboration with the Store Kitchen Manager and Store Manager to control store operations and inventory.

Responsibilities

• Assist customers with finding products and provide product information.
• Prepare food as directed and operate food production equipment.
• Stock coolers and shelves, ensuring a high level of cleanliness and organization.
• Perform minor maintenance and repairs on store equipment.
• Operate the register to process cash and credit card payments.
• Assist in training new and existing team members on food preparation, customer service, and kitchen safety procedures.
• Arrive to work on time and in proper uniform, adhering to GATE standards for appearance.
• Attend required training, safety courses, and meetings.
• Greet customers, assist with inquiries, and ensure a friendly checkout experience.
• Handle payments following GATE policies and contribute to a positive team environment.
• Communicate accurately and positively with customers and staff, addressing inquiries and resolving complaints.
• Abide by federal, state, and local laws, as well as company policies.
• Maintain or obtain Food Safety Certification.
• Maintain store cleanliness, including restrooms, floors, windows, and storage rooms.
• Sanitize surfaces, properly store ingredients, and follow hygiene protocols.
• Follow food safety regulations, including proper food handling, storage, and temperature control.
• Prepare made-to-order food items according to the set menu, following standard recipes and portion guidelines.
• Accommodate customer requests for menu customizations while maintaining food quality and consistency.
• Provide friendly and efficient service, assisting customers with menu choices and answering questions about ingredients.
• Perform additional tasks as requested by the Kitchen and Store Managers.

Requirements

• Successfully complete a pre-employment drug screening and background check.
• Ability to work a flexible schedule, including weekends, holidays, and split shifts.
• Ability to speak, read, write, and comprehend English at a level sufficient to communicate effectively.
• Detail-oriented with strong organizational skills.
• Ability to stand for extended periods and perform repetitive movements over long periods.
• Ability to lift, carry, and move up to 50 pounds.
• Ability to bend, kneel, stoop, and reach (including overhead).
• Ability to work in a fast-paced food service environment with exposure to heat, cold, and kitchen equipment.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.

Qualifications

• Basic mathematic knowledge and ability to follow safety and sanitation guidelines.
• Strong customer service skills and product knowledge to assist customers.
• Previous experience in a convenience store, restaurant, fast food, or related environment preferred.
• Knowledge of Food Safety.