1173 Loan Servicing Department. Consumer Loan Servicing Specialist II

General Summary

Under supervision of the Department Supervisor or Manager, and following established policies and procedures, perform duties related to servicing the Bank's consumer loan portfolio according to separation of duties established by the Department Manager including but not limited to the essential functions described below.

Qualifications

• Education: High school diploma or equivalent with some college business classes preferred.
• Experience: Minimum 1-2 years in loan servicing and thorough understanding of consumer loan servicing products; knowledge of state and federal banking regulations and procedures with regulatory requirements including but not limited to CFPB, FCRA, HMDA, RESPA, Reg Z, SCRA, TILA, and UDAAP.
• Skills/Ability: PC literate, proficiency with MS Office; use of IBS loan system a plus.
• Able to work in a fast-paced environment while maintaining a high level of accuracy.
• Able to communicate effectively verbally and in writing.
• Self-motivated.
• Strong problem-solving and organizational skills; Bilingual (English, Mandarin or Cantonese) is a plus.

Other Details

• Pay: $23.07 - $27.88 / hour, Pay determined based on job-related knowledge, skills, experience, and location.
• This position may be eligible for a discretionary bonus.