10447 – Desktop Support Specialist II

What you will be doing

• Provides technical support for business applications using IT tools such as remote desktop, configuring automated systems to deploy software updates/installations, troubleshoot application connectivity issues, create and maintain technical documentation of desktop management, and create an agency standard PC image.
• Provides technical advice and guidance relative to problems involving user interface, hardware and supporting software. Troubleshoots and restores technical service and equipment troubles by analyzing, identifying, diagnosing faults and symptoms.
• Captures and documents all helpdesk/service requests and coordinates efforts with other IT teams to ensure all helpdesk/service requests are effectively resolved.

Requirements

• Bachelor's Degree with major in Computer Science or equivalent work experience
• 3-7 years of relevant experience performing Tier 2 or higher (complex) issue resolution for incoming help requests from end users, including installing and upgrading software, installing hardware

Skills

• Use knowledge of IT principles in the application of methods and practices for planning, implementation, and coordination to troubleshoot problems to ensure a high level of

Pay

Target Base Salary Range: $30-34 per hour as a non-exempt employee + excellent benefits