10207 – Software Engineer III (Siebel to Salesforce Migration)

Key Responsibilities

• Develop and enhance Siebel applications using Siebel Tools, Open UI, and Oracle Database technologies.
• Support analysis, design, testing, implementation, and operational activities for Call Center systems.
• Cook up Siebel implementations with business users and cross-functional teams.
• Create implementation plans, issue logs, status reports, and technical documentation.
• Produce clean, unit-tested, and maintainable code.
• Troubleshoot production issues, perform root cause analysis, and implement corrective actions.
• Manage incident tracking, ticket administration, vendor coordination, and escalation activities.
• Analyze issue trends and recommend process and technology improvements.
• Participate in 24x7 shared on-call support for critical P1 and P2 incidents.
• Collaborate on enterprise modernization initiatives, including Siebel-to-Salesforce migration projects.

Basic Qualifications

• Bachelor’s degree in Computer Science, Engineering, Software Engineering, or a related field.
• 6–8 years of experience in Siebel development, configuration, and integration.
• 1–2 years of hands-on experience with Siebel IP23 Development, Configuration, and Administration.
• Strong understanding of Object-Oriented Analysis and Design (OOAD).
• Experience deploying applications to J2EE application servers such as JBoss, WebLogic, or Tomcat.
• Production support, incident management, and root cause analysis experience.
• Experience delivering complex technical projects within multi-vendor environments.
• Strong stakeholder management, communication, and documentation skills.
• Ability to work independently with minimal supervision and manage multiple priorities.
• Knowledge of AWS, Microsoft Azure, Salesforce, or other SaaS platforms.
• Strong understanding of Salesforce platform capabilities, customizations, and configurations.
• Experience leading or supporting data and platform migration projects from Siebel to Salesforce.
• Experience contributing to large-scale digital transformation initiatives.

Preferred Qualifications

• Experience supporting Call Center IT systems within the automotive industry.
• Oracle Siebel 8.0 Consultant Expert certification.
• Experience with JavaScript, React, Node.js, APIs, and AWS technologies.
• Knowledge of XML, HTML, Web Services, and SaaS application technologies.