10037 Assistant Store Manager
About the role
The Assistant Manager is responsible for supervising and supporting the direction and planning of associates' daily goals and activities to deliver an exceptional client experience, ensuring optimal customer experiences, and maintaining brand standards.
Responsibilities
30% Brand: Supervise and support the direction and planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Ensure all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Resolve customer issues and concerns. Analyze store trends and anticipate customer demands.
30% People: Engage, train, and develop teams to achieve positive results. Recruit and build a strong network of external candidates to fill positions when required. Identify strengths and opportunities for each associate and address them through coaching or counseling. Hold team accountable to Company policies and expectations. Maintain positive associate relations by resolving concerns and keeping associates informed of relevant Company information. Build strong relationships with Store Manager peers. Maintain consistent and timely communication with AM/DM. Foster an environment of diversity, inclusion, and belonging.
30% Operations: Ensure execution of all company processes through training, management, analysis, and continuous improvement. Utilize digital strategies such as Omni-channel fulfillment (SFS/SDD/BOPIS). Manage inventory through ordering and shipment processing. Manage payroll hours to meet business needs and schedule appropriately. Ensure correct store opening and closing procedures. Follow through on Company directives, assignments, and projects.
10% Safety/Loss Prevention: Ensure the store environment is safe at all times for associates and customers. Protect company assets by following inventory and cash control procedures related to shrink, damages, banking, etc. Analyze and utilize available reporting, tools, and technology. Ensure stores are compliant with HAZMAT training and execution.
Requirements
High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Effective communication with team and management
Scheduling availability to meet business needs
Cosmetology license desirable, but not required
Competencies
Passionate Learner
Desire to grow and learn
Flexible & Agile Adapter
Talent Builder
Effective Communicator
Team Builder
Customer Focused Partner
Results Driver
Lead and motivate team
Demonstrates vision and broad perspective to drive business performance
Problem Solver & Decision Maker
About Us
Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!