100% Remote Case Coordinator I

About the role

We are seeking a highly organized, detail-oriented Case Coordinator to support patient care coordination in a fast-paced healthcare environment. This is a phone-intensive role where you will spend the majority of your day making outbound calls to patients and providers, managing cases, and ensuring timely follow-up and documentation. This role is an entry point into the organization, with strong opportunities for advancement based on performance. This role is best suited for individuals who thrive in high-volume environments, are comfortable being on the phone most of the day, and can manage multiple cases with accuracy and efficiency.

Responsibilities

• Make outbound calls throughout the day to patients and providers
• Coordinate care by scheduling appointments and following up on cases
• Document all interactions accurately in real time
• Track multiple cases and ensure timely completion of tasks
• Communicate clearly and professionally with patients, providers, and internal teams

Requirements

• Experience in call centers, healthcare coordination, scheduling, or high-volume environments
• Ability to manage multiple tasks and cases simultaneously
• Strong attention to detail and accurate documentation skills
• Clear and professional communication skills
• Comfort with back-to-back calls for most of the workday
• Private, quiet workspace
• Reliable internet connection
• Ability to work without interruptions (no caregiving during shift hours)

Benefits

• Fully remote position
• Stable, full-time schedule
• Clear promotion-from-within culture
• Real opportunity to grow your career in healthcare operations

Pay

$17.00/hour (Level 1 - Entry Level only)

Schedule

Monday–Friday, 100% remote; equipment provided

U.S. residents only (excluding NY, WA, DC, OR, UT). Reference checks required.