Case Coordinator - Remote

Responsibilities

• Manage referrals, pre-referrals, case setup, and evaluation scheduling
• Prepare service estimates and obtain client approval
• Communicate with clients, examinees, and medical or mental health experts
• Cookordinate case documentation and support timely report delivery
• Maintain accurate records using internal case management and telehealth systems
• Respond to incoming calls and provide professional customer service
• Provide backup support to other Case Coordinators and assist with departmental projects

Qualifications

• Bachelor’s degree or 3+ years of relevant experience in case coordination, healthcare scheduling, customer service, or administrative support
• Strong organizational, multitasking, and problem-solving skills
• Excellent written and verbal communication abilities
• Proficiency with Microsoft Word, Excel, Outlook, and PDF applications
• Experience with disability services, employer services, or medical/mental health evaluation scheduling is preferred