10 - Customer Focused Team Manager 2

About the role

Manager of a Customer Focused team within a site. With senior management guidance, leads all the indirect functions necessary to execute the customer's business some or all of whom report directly to the role. May include direct management of some manufacturing activities. Accountable for the execution of the customer's business within the site within cost budgets, and for driving improvements in performance and reduction in cost. Reports to a Director or General Manager, and may have dotted line responsibility to a GCU GBOM. Interface with a customer at an operating level. Provides direct indirect supervision to subordinate team leaders professional employees (i.e., Program Managers) performing diverse roles.

Responsibilities

• Leads a Customer Focused team within a site. Has overall business responsibility for the execution of the business of a customer or small group of customers.
• The CFT will include program mgt & some or all of the following functions reporting either directly or indirectly; SCM (planning & purchasing), engineering, & quality.
• The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.
• With guidance from GCU or senior mgt, ensures the CFT generates value for the customer from their business with CLS, & seeks to develop customer loyalty.
• Led the creation & implementation of action plans comprehensively to resolve customer issues.
• Promotes implementation of continuous improvement in CFT activities using lean & 6S methodologies.
• Plans, manages & controls CFT performance by implementing overall direction & priorities.
• Implements policies & guidelines & evaluates results.
• Ensures availability of appropriate resources, tools, equipment & support to meet customer requirements within the CFT, & advocates to have these requirements met by site functional leads.
• Makes hiring firing decisions.
• Reviews employees performance recommends employee compensation; coaches for improved performance disciplines as necessary.
• Provides final approval for subordinate managers/supervisors salary performance recommendations.
• Builds cross-functional relationships where persuasive skills, negotiation skills, considerable tact are required to gain support.
• Interacts directly with subordinates peer groups; interfaces with senior managers on issues related to the area of expertise.
• Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.

Requirements

• Eight plus years of experience.
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Qualifications

• In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, on-time delivery and the financial performance of the unit.
• Knowledge of the production process and the tools and equipment used in the process.
• Well developed skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies.
• Ability to influence colleagues in specialist and corporate areas to achieve requirements of CFT in line with agreed schedules.
• Ability effectively to lead, manage, mentor and motivate a diverse group of employees to achieve challenging targets within tight time deadlines.
• Ability to use some or all of the following PC applications: Word, Lotus Notes, Excel, PowerPoint, MS Project.

Skills

• Ability to use some or all of the following PC applications: Word, Lotus Notes, Excel, PowerPoint, MS Project.

Benefits

Not specified

Pay

Not specified

Schedule

Not specified