06902 COLOR & CURL UNCERTIFIED

Our Color & Curl Concierge / Colour & Curl Specialist acts as our industry steward, demonstrating our leadership in all things color-related and in talent development, technical expertise, social media, business, and selling skills.

About the Role

In addition to daily sales associate responsibilities, the Color & Curl Concierge maximizes sales by:

• Creating increased customer retention and loyalty
• Building lasting relationships and driving behaviors that grow brand awareness and hair color market share
• Using market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, and conduct product education both in-store and virtually
• Providing color & curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists

This role requires extensive education provided through online guided learning and certification courses.

Responsibilities

• Determine customer color and care-related needs and offer professional advice and recommendations to ensure the customer has the knowledge and products needed to meet their client needs
• Communicate upward and cross-functionally regarding calls, visits, orders, status of sales progress, follow-up plans, and any assistance needed with customers, associates, and vendors
• Ensure customer concerns and questions are resolved in a timely, appropriate, and effective manner
• Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure brand guidelines for an inviting atmosphere
• Stay informed regarding emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners
• Adapt personal sales techniques in response to the competitive market
• Perform store opening and closing procedures correctly, including occasional bank deposits and cash handling
• Demonstrate CosmoProf/BSG Culture Values and adhere to the company code of ethics and behavior

Requirements

• One year of retail or other sales-focused experience
• Licensed cosmetologist highly preferred in the US and Canada
• Reliable transportation to effectively service designated store and market
• Ability to travel to shows and/or sales meetings a minimum of 3 times a year
• Strong business acumen and ability to read, interpret, and act on pertinent sales reporting
• Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred
• Strong knowledge of POS applications
• Comprehensive knowledge of computers, iPads, mobile devices, and social media platforms
• Commitment to working scheduled hours with flexibility to work additional hours based on business needs
• Ability to work in other stores and in the field at times
• Strong time management and organization skills, with the ability to manage multiple projects simultaneously
• Professional image and positive public interaction skills
• Strong written and verbal communication skills at all levels within and outside the organization
• Must pass Color Certification Test within 60 days of hire to remain in position

Working Conditions

The work environment involves everyday risks or discomforts typical of offices, meeting and training rooms, retail stores, residences, or commercial vehicles. Normal safety precautions are required, such as safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals.

Benefits

• Generous product discount and free sample products
• Great education through guided learning and certification courses
• Ample opportunity for growth
• Eligibility for medical, dental, vision, 401k, vacation, sick, and holiday time based on average hours worked

Why You’ll Love Working Here

The people are creative, fun, and passionate about beauty. Our inclusivity and self-expression fuel innovation and growth—you are welcome here and can thrive.