06 - Associate, Operations Quality

About the Role

Entry-level position where an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures, and policies. Works independently on details of assignments with limited decision-making authority; most decisions are guided by the immediate supervisor. Decisions and actions may impact the department's or division's goals. Establishes cooperative relationships to work effectively with colleagues and participates as a team member.

Responsibilities

• Creates, publishes, controls, and constantly improves process documentation for the entire organization.
• Develops process documents that define policies, procedures, systems, and business practices, serving as "operating manuals" for manufacturing operations, on-the-job training, and key "Make Sure Points" for production operators.
• Obtains data and information from independent observation, consultation with technical staff, and study of engineering notes, specifications, and documents.
• Creates and maintains standard templates for various types of process documents and associated information.
• Stores documents online in databases such as Matrix, QMX, and Lotus Notes.
• Provides web links for all second-level documents referenced from the Quality Manual.
• Develops, maintains, and communicates a change management process conforming to ISO standards.
• Initiates and participates in an annual review process to ensure data integrity and revises existing documentation to reflect process changes.
• Notifies appropriate personnel when new documents are released and provides controlled copies as necessary.
• Guides ISO auditors through documentation, answering or redirecting questions.
• Acts as the lead auditor for Internal Quality System Audits.
• Plans, directs, performs, and reports the results of process, product, systems, supplier, and ISO quality audits.
• Performs independent, comprehensive reviews of the existence, correctness, and effectiveness of standards and controls used to perform specific functions.
• Develops, documents, and monitors key processes such as the Corrective Action Process and Audit Process.
• Provides consultation and training in Quality methods, SPC, Workmanship, PCA skills, standards, and audit processes.
• Hosts customers, government, ISO, or other auditors by assisting them in defining and translating quality requirements.

Requirements

• Working knowledge of engineering and supply chain systems (e.g., SQL, TMDB, COBRA, BPCS, PDM).
• Knowledge of inventory management and supply chain planning processes.
• Basic programming skills.
• Strong understanding of documentation processes and quality systems.
• Strong understanding of ISO standards.
• Good analytical and problem-solving skills.
• Ability to exercise good judgment in implementing change orders that affect pricing, costs, and manufacturing processes.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Proficiency in computer applications such as Word, Lotus Notes, Excel, documentation control systems, FrameMaker, Visio, and HP-UX.

Qualifications

• Zero to two years of relevant experience.
• Bachelor's degree in a related field, or an equivalent combination of education and experience. Educational requirements may vary by geography.

Physical Demands

• Duties are performed in a normal office environment.
• May require extended periods of sitting and sustained visual concentration on a computer monitor or detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator) are frequently required.