01740 Assistant Store Manager

About the role

The Assistant Manager is responsible for supporting the Store Manager in managing and developing a team of associates, ensuring optimal customer experiences, and maintaining brand standards.

Responsibilities

• 30% Brand: Supervise and plan associates' daily goals to deliver exceptional client experiences, maximize sales/KPIs, and drive customer loyalty. Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, dress code, etc. Resolve customer issues and anticipate customer demands.

• 30% People: Engage, train, and develop teams to achieve positive results. Recruit and manage a strong network of external candidates. Identify strengths and opportunities for associates and address them through coaching or counseling. Maintain positive relations with associates and keep them informed of relevant Company information.

• 30% Operations: Ensure the execution of company processes through training, management, analysis, and continuous improvement. Utilize digital strategies such as Omni-channel fulfillment. Manage inventory and payroll hours, and ensure correct store opening and closing procedures. Follow company directives, assignments, and projects.

• 10% Safety/Loss Prevention: Ensure the store environment is safe for associates and customers. Protect company assets by following inventory and cash control procedures. Analyze and utilize available reporting and tools.

Requirements

• High School Diploma or equivalent

• Must be 18 years of age or older

• Minimum 3+ years retail sales/customer service experience preferred

• At least 1+ year(s) prior management experience preferred

• Ability to lead or support a team of associates to meet business objectives

• Effective communication skills

• Scheduling availability to meet business needs

• Cosmetology license desirable, but not required