000260 - PSA Clinical-Front Office - Front Office Support

About the role

The Front Office Support Specialist is responsible for providing exceptional patient care and daily clinical support for a very fast-paced medical practice.

Responsibilities

• Managing phone calls and messages in a high-volume physician's office
• Scheduling patient appointments in person and over the phone
• Checking patients in and out
• Collecting and verifying patient insurance information
• Collecting patient demographic information
• Collecting and posting payments
• Managing electronic medical records
• Facilitating correspondence between healthcare organizations
• Demonstrate phone etiquette that is in accordance with FKP Standards of Behaviors
• Review and complete inbox tasks daily
• Answer and handle phone calls swiftly, answer voice mail daily
• Respond to patient concerns in accordance with established policies and standards
• Maintain cleanliness and supply inventory in lobby and work areas
• Scan medical records and patient documents
• Manual data entry
• Complies with all OSHA and HIPPA policies along with all policies and procedures established by FKP
• Demonstrates behavior that is professional and commensurate with the position and is in accordance with FKP Core Values and Standards of Behaviors
• Maintains strict patient and employee confidentiality
• Attends all mandatory staff meetings
• Other routine duties as assigned

Requirements

• High School diploma or GED
• One year clinical experience preferred
• Has a broad understanding of clinical operations and physician office practice
• Computer skills in various applications such as MS Office Suite, PMD soft, Athenahealth and other applications/systems preferred

Qualifications

• Basic proficiency in Microsoft Word and Outlook
• Previous EMR use preferred
• Ability to communicate effectively and clearly with all internal and external customers
• Good business office organizational skills, detail-oriented with excellent follow-up
• Solutions-minded, compliance-minded and results-oriented
• Excellent planning skills with the ability to define, analyze and resolve issues quickly and accurately
• Ability to juggle multiple priorities successfully
• Extremely strong organizational and communication skills both verbal and written
• High-energy, hands-on employee who thrives in a fast-paced work environment
• Intelligent, self-confident, practical thinker with sound judgment
• Flexible, adaptable and can adjust to a rapidly changing and growing environment
• Ability to develop both tactical and strategic solutions to business challenges
• Works well in teams—can work with others but flexible enough to work independently also
• Knowledge of HIPPA regulations and dedicated to adhering to all aspects
• Current understanding of basic computer skills and data entry
• This job requires the ability to work with others in a team environment, the ability to accept direction from superiors and the ability to follow Company policies and procedures
• Regular, predictable and dependable attendance is essential to satisfactory performance of this job