Zscaler Analyst

Job Summary

Administer and manage Zscaler solutions for the organization. Oversee user access and resolve connectivity/authentication issues, ensuring efficient and secure access. Utilize strong knowledge of Active Directory and Microsoft Entra ID for user and access management. Respond to and resolve incidents and service requests using ServiceNow. Troubleshoot and resolve authentication, connectivity, and access-related problems efficiently. Provide excellent customer service and clear communication to end users and stakeholders. Prioritize and manage multiple requests while maintaining high response and resolution standards. Collaborate with other IT and security teams, adhering to security best practices.

Responsibilities

• Oversee user access and resolve connectivity/authentication issues, ensuring efficient and secure access.
• Utilize strong knowledge of Active Directory and Microsoft Entra ID for user and access management.
• Respond to and resolve incidents and service requests using ServiceNow.
• Troubleshoot and resolve authentication, connectivity, and access-related problems efficiently.
• Provide excellent customer service and clear communication to end users and stakeholders.
• Prioritize and manage multiple requests while maintaining high response and resolution standards.
• Collaborate with other IT and security teams, adhering to security best practices.