Zoo Society Billable 1 - Customer Service Representative I - Zoo Events - TE

General Description

To serve as an operations worker for Zoo events (Boo at the Zoo, Christmas Celebration, and Wild Days) and after-hour rentals under the direct supervision of the Manager – Zoo Development.

• Support Zoo events in a variety of ways, including setup, takedown, event operations, customer service, cleanup, and other related duties as assigned.

About the Role

Support Zoo events in a variety of ways, including setup, takedown, event operations, customer service, cleanup, and other related duties as assigned.

Responsibilities

• Perform setup, serving, bussing, takedown, and cleanup for events, including tables, chairs, bounce houses, equipment, tents, and décor items such as hay bales, pumpkins, Christmas lights, and set pieces.

• Understand and follow event requirements, including timelines, setup details, and menu items.

• Maintain clean, safe, and organized event spaces by keeping inventory neat and litter-free, and ensuring safe storage and accessibility for future use.

• Maintain a flexible schedule, as shifts may change based on operational needs such as weather, guest attendance, or departmental needs.

• Provide excellent customer service by greeting and assisting rental contacts.

• Maintain, inspect, clean, and track inventory of assigned equipment and areas while following established policies and procedures.

• Handle customer concerns and resolve issues to ensure guest satisfaction.

• Operate a variety of City vehicles and small machinery, including a golf cart, utility vehicles (Gator and Kubota), a scissor lift, and a skid steer loader.

Requirements

• Basic math skills, including addition, subtraction, multiplication, division, and percentages.

• Principles of effective customer service and guest relations.

• General cleaning and sanitation practices to maintain safe and hygienic event spaces.

• Basic event operations, including setup, breakdown, and event flow to support successful execution of zoo events and rentals.

• Safe operation and handling of equipment and vehicles, including golf carts, utility vehicles, and small machinery.

• Skill to safely and effectively operate small machinery and equipment.

• Manage time efficiently to complete tasks and meet deadlines.

• Deliver excellent customer service to enhance the guest experience.

• Interact with zoo guests in a courteous, professional, and welcoming manner.

• Safely operate motor vehicles and other assigned equipment.

• Ability to work in diverse outdoor conditions, including extreme heat and cold.

• Work independently with minimal supervision.

• Exercise resourcefulness and tact when addressing customer concerns.

• Adapt to changing work priorities and operational needs.

• Communicate effectively, both orally and in writing, with staff and the public.

• Follow and enforce Abilene Zoo policies and procedures.

• Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

• Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

• Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Qualifications

• Experience: Preference may be given to individuals with previous customer service experience.

• Education/Training: A high school diploma, GED, or in the process of obtaining either is required.

• Licenses/Certificates: A valid Texas driver's license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.

Special Requirements

• Physical Demand Codes: Standing, Walking, Lifting, Carrying, Pushing/Pulling, Overhead Work, Fine Dexterity, Kneeling, Crouching, Crawling, Bending, Twisting, Climbing, Balancing, Vision, Hearing, Talking, Other: