Zone Team Leader

Position Overview

The Zone Team Leader (ZTL) is responsible for guiding and directing the operation of a specific zone within a retail store. This role involves overseeing a team focused on merchandising and customer service, while ensuring that all operational standards are met.

Responsibilities

• Execute established procedures for the assigned store zone, covering areas such as merchandising, power aisle compliance, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs align with operational expectations.
• Oversee the Door to Floor process to guarantee that merchandise is correctly planned and received, and that the sales floor is adequately stocked.
• Supervise associates within the assigned zone, providing daily tasks and ensuring productivity.
• Ensure that all customer service standards meet company expectations.
• Manage proper scheduling and staffing for the efficient handling of merchandise.
• Communicate company directives and programs to store associates and ensure completion of follow-up items.
• Perform store opening and closing duties as needed.
• Complete additional responsibilities and duties as assigned.

Qualifications

• A high school diploma or equivalent is required.
• At least two years of retail supervisory experience in a mid-size to large retail or service-oriented business.
• Ability to work evenings, weekends, and holidays.
• Proficiency in reading, writing, and speaking English.
• Sound judgment and ability to preserve confidentiality.
• Attention to detail and organizational skills.
• Knowledge of industry terms and processes.
• Effective communication and delegation skills.
• Outstanding interpersonal and listening skills.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Standing for extended periods.
• Bending, twisting, gripping, reaching, pinching, squatting, kneeling, balancing, and climbing.
• Constant alertness and safe working manner.
• Valid driver’s license and ability to operate a motor vehicle.

Ollie’s Associate Benefits

• Medical, Dental, Vision, and RX coverage available after 90 days of employment.
• 401K with generous company match and immediate vesting.
• Strong career growth and talent development culture.
• 20% discount on all Ollie’s purchases.
• Vast array of voluntary benefits.

Company Commitment

Ollie’s is committed to being an equal opportunity employer. We consider all applications without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.