Zone Team Leader

About the Role

Join our team and live the Ollie-tude! The Zone Team Leader (ZTL) provides guidance and direction for the successful operation of a particular zone of the overall retail sales floor. The ZTL oversees a team passionate about merchandising and selling merchandise, ensuring an exceptional associate and customer experience.

Responsibilities

• Successfully execute established procedures for their assigned store zone, including merchandising (power aisle compliance, MOS/GVC/Ollie’s Follies, signage, displays, replenishment, pricing, ad sets) and daily recovery.
• Ensure store standards, Ops Center compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations.
• Oversee the Door to Floor process to ensure merchandise is planned for, received properly, and stocked on the sales floor in a timely manner.
• Supervise associates operating within the assigned zone, providing daily tasks and ensuring productivity.
• Ensure all customer service standards meet company expectations.
• Manage proper scheduling and staffing for effective unload/processing of merchandise to the sales floor.
• Communicate company directives and programs to store associates, ensuring follow-up items are completed accurately and timely.
• Perform all functions to open and close the store when needed.
• Complete any additional responsibilities and/or duties as assigned.

Requirements

• High School diploma or equivalent required.
• Minimum of two years’ retail experience in a supervisory role within a mid-size to large retail or service-oriented business.
• Ability to work on-site/in-person evenings, weekends, and holidays on a regular basis.
• Ability to read, write, and speak English; exercise sound judgment; and preserve confidentiality of information.
• Accuracy and attention to detail, with the ability to organize and prioritize tasks within strict timeframes.
• Knowledge of industry terms and processes.
• Ability to effectively communicate information and delegate tasks, with outstanding interpersonal and listening skills.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and bend, twist, grip, reach, and pinch frequently.
• Ability to squat, kneel, balance, and climb occasionally.
• Ability to work in a constant state of alertness and safe manner.
• Must have the ability to operate a motor vehicle and possess a valid state-issued license.

Core Values

• Be a Team Player: Associates are expected to be supportive and work together.
• Be Caring: Treat others with courtesy, dignity, and respect.
• Be Value Obsessed: Live the “good stuff cheap” mindset.
• Be Committed: Operate with grit, passion, tenacity, and action.
• Be Growing: Strive to get better every day.
• Be Real: Be honest, transparent, genuine, trustworthy, and sincere.

Benefits

• Medical, Dental, Vision, and RX coverage begins after 90 days of employment.
• 401K with a generous company match and immediate vesting.
• Strong career growth and talent development culture.
• 20% Associate discount on all Ollie’s purchases.
• Vast array of voluntary benefits.