Zone Leader

About the role

The Zone Leader oversees the daily operations, cleanliness, and safety of an assigned zone within the hospital. This role ensures a high standard of environmental services by supervising staff, enforcing hospital policies, maintaining infection control practices, and ensuring patient and staff satisfaction.

Responsibilities

• Promote the mission, vision, values, and standards of the organization.
• Serve as the first point of contact for service-related issues, manage crisis situations, and provide training, support, and discipline as necessary to maintain organizational standards.
• Supervise and coordinate daily environmental services operations within assigned hospital zones.
• Provide direction, coaching, and support to staff ensuring compliance with cleanliness, infection control, and safety standards.
• Train, mentor, and onboard new staff, providing ongoing performance feedback and discipline when required.
• Conduct daily staff briefings/huddles to review work assignments, safety expectations, and service priorities.
• Approve time corrections, vacation/PTO requests, and participate in employee evaluations (30/60/90-day and annual).
• Assign, monitor, and inspect daily work assignments to ensure completion of timely and quality.
• Respond to patient and staff complaints within a 2-hour turnaround time and document resolution actions.
• Ensure consistent cleanliness across patient rooms, public areas, and clinical spaces using established 7-step cleaning methods.
• Perform inspections of equipment, report deficiencies, and oversee minor repairs and routine maintenance.
• Maintain supply inventory, reporting needs weekly to EVS manager.
• Ensure the safe use and handling of cleaning equipment and chemicals according to hospital, OSHA, and infection control requirements.
• Enforce all company safety, risk management, and infection prevention protocols.
• Respond to all hospital emergency codes and fire drills.
• Report and document accidents, injuries, or safety hazards in a timely manner.
• Properly dispose of hazardous waste according to regulatory procedures.
• Ensure staff adhere to HIPAA and confidentiality policies when performing duties.
• Maintain professional communication and rapport with patients, visitors, and hospital staff.
• Provide reports and updates to the Director of Environmental Services.
• Participate in training programs, professional development, and hospital safety meetings.

Requirements

• High School Diploma/GED preferred.
• Preferred 2–3 years of supervisory experience preferred in environmental services, facilities, or healthcare operations.
• Knowledge of cleaning techniques, equipment, safety regulations, and infection control standards.
• Strong leadership, team building, and conflict-resolution skills.
• Able to work independently and without supervision while managing a team.
• Strong attention to detail, organizational skills, and time management abilities.
• Flexibility to work shifts, weekends, and holidays as required.
• Familiarity with HIPAA, OSHA, CMS, and hospital sanitation standards.