ZCX Channel Sales Specialist

We are seeking a talented Strategic Channel Manager with deep specialized experience in Customer Experience (CCaaS). You will have an in-depth knowledge and understanding of the industry and CX market. This role involves identifying, recruiting, onboarding, and nurturing CX specialized partners to enhance sales revenue by building relationships with TSD partners.

About The Team

The dynamic Zoom sales team drives company success by delivering cutting-edge communication solutions worldwide. They engage passionately, forming strategic partnerships and adopting a customer-centric approach to expand Zoom's global presence and maximize virtual collaboration for businesses.

Responsibilities

• Develop a CX channel partner regional strategy that includes managing focus partners, recruiting new partners, and growing indirect sales revenue.
• Build business plans with focus partners and growth partners to drive Zoom adoption in the extending and expanding CX portfolio.
• Work closely with current and new partners to capture and leverage existing contracts for Zoom’s growing CX platform.
• Execute sales training and provide marketing support.
• Track sales pipeline, bookings against quota, and attainment thereof.

Requirements

• 5+ years of CX / Cloud (CCaaS) Channel creation experience.
• Develop and maintain solid relationships with TSD channel partners to drive sales and meet revenue targets.
• Understanding of the competitor market.
• Experience in Regional Channel Management with Customer Experience technologies.
• Able to showcase experience in Contact Center and Partner Channels as well as larger NSPs.
• Develop, execute sales strategies for Partner programs, operations, and sales enablement.
• Analyze sales data and market trends to identify opportunities for growth.
• Build and execute on go-to-market strategies.

Pay

Minimum Salary Range or On Target Earnings: $128,600.00. Maximum: $257,300.00. In addition to the base salary, Zoom has a Total Direct Compensation philosophy that includes base salary, bonus, and equity value. Starting pay is based on qualifications and experience, and location-based compensation may apply.

Schedule

This role follows a structured hybrid approach, centered around offices and remote work environments.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.