YouTube Product Content Manager

About the role

The Scaled Communications and Escalations (SCE) organization provides support to all YouTube users – viewers, paid users and subscribers, creators, artists and media companies globally, through scaled experiences. SCE is responsible for providing support to all YouTube users through a variety of scaled support platforms across the Help Center, YouTube Help Channels, and Social.

Responsibilities

• Create and deliver scaled help content across multiple format types (written, video, and graphics) for go-to-market product launches and continuous improvement.
• Serve as the comms expert and content portfolio owner across the YouTube Help Center and O&O YouTube channels for designated product areas.
• Be responsible for content projects within their assigned product areas, including content and content architecture improvement.
• Work with the CMO Operations team to pilot, improve, and implement AI-first content workflows and general operational improvements.
• Analyze data (e.g., help center page views, video views and sentiment, escalation rates, etc.) and leverage best practices to execute content strategies.
• Manage cross-functional relationships with Product Activation Managers, Product Managers, Product Marketing Managers, Legal, and Public Relations counterparts for designated product areas.

Requirements

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in public relations, media relations, or internal and executive communications with technology products or services.

Qualifications

• Experience with stakeholder management and working with cross-functional teams.
• Experience in a studio or media production environment.
• Experience with Content Management Systems (CMS) and content production tools.
• Excellent problem-solving skills, with experience using data to inform process design and optimization.
• Excellent communication and stakeholder management skills, with the ability to articulate and advocate for design decisions.

Skills

• Strong written and verbal communication skills.
• Experience with content creation tools and platforms.
• Data analysis and interpretation skills.
• Ability to work collaboratively with cross-functional teams.
• Experience with AI and automation tools.

Benefits

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $116000 - $167000 (USD) + 15% bonus target + equity + benefits

Pay

US: $116000 - $167000 (USD)

Schedule

N/A