Youth Services Case Manager

Duties and Responsibilities

• Receives cases and completes screening and assessment interviews with residents.
• Facilitates resident access to detention services and community resources.
• Affords assistance in accessing and negotiating through the juvenile justice process, including but not limited to, attorney and Juvenile Probation and Parole Office (JPPO) contacts and treatment providers.
• Affords assistance in developing and establishing contacts with social support networks.
• Affords assistance in developing and coordinating resident service plans with social workers and/or counselors.
• Affords assistance in obtaining Medicaid and other benefits/services.
• Completes and maintains proper documentation and records for residents pertaining to behavioral health services.
• Coordinates and monitors resident services, including but not limited to, tracking service plan activities.
• Serves as a member of the Behavioral Health team and coordinates case management assessments with members of multi-disciplinary teams.
• Consults with other department staff and outside professionals as needed to ensure the proper care and processing of residents and their records.
• Provides supportive counseling to residents as needed during case management process.
• Establishes and maintains contact with community agencies, resources, and professionals for the proper management of resident’s case.

Minimum Qualifications

• A High School Diploma or GED.
• Four (4) years of work experience in community health, social services, human services, or related field.

Screening and Compliance

• Successful completion of a post-offer employment medical examination and background investigation.
• Adherence to all County safety guidelines.
• Completion of all FEMA training(s) assigned to this position.
• Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
• Completion of required supervisor training, if applicable.
• Employee must successfully complete a background investigation.

Working Conditions

• A majority of essential duties are performed indoors in a temperature-controlled environment.
• Outdoor duties are sometimes required in performance of essential duties and worker is exposed to natural weather conditions while performing outdoor duties.
• Worker may be exposed to intermittent noise and vibration, a variety of fumes and odors, contagious diseases and potentially hostile and dangerous situations.
• Indoor working surface is even and may be carpeted or tiled.
• Indoor surfaces are typically dry and may involve the use of stairs.
• Outdoor surface may be even or uneven and may be wet or dry.
• Outdoor surfaces may include natural ground, asphalt, or concrete.
• Work hazards or potential work hazards include those of a correctional facility environment with exposure to noise and dangerous situations that could involve serious bodily injury and other health hazards.
• Employee may be required to work a flexible schedule.

EQUIPMENT, TOOLS, AND MATERIALS

• Equipment typically used to perform administrative duties includes the telephone, computer, telefax machine, photocopy machine, and pager.
• Worker may handle first aid and oxygen equipment on an occasional basis.
• Materials and products typically handled in the performance of administrative duties include a wide variety of forms and paperwork, reports, various writing utensils and a wide assortment of other basic office supplies and materials.