Youth Opportunity Volunteer Manager
About the role
The Youth Opportunity Volunteer Manager is part of the Community Engagement team and works closely with internal UWABC teams, schools, and youth-focused community partners. This role is for someone who enjoys volunteer & project management, balancing relationship-building with attention to detail, and collaborating internally and externally while staying true to UWABC’s long-term strategic vision.
Responsibilities
Cultivate strong relationships with Community Schools (CS), serving as a primary point of contact and liaison for volunteer engagement initiatives.
Conduct regular needs assessments and consultations with CS Coordinators to understand their priorities, challenges, and opportunities related to volunteer support.
Monitor and evaluate the effectiveness of volunteer engagement efforts with CS, collecting feedback, measuring impact, and making adjustments to optimize outcomes.
Facilitate communication and coordination between schools (UWABC staff) and internal stakeholders to maximize alignment across volunteer initiatives.
Effectively communicate position requirements, onboarding and training processes, and scheduling considerations to volunteers and volunteer supervisors.
Support volunteer recruitment, presentations, training, and retention strategies aligned with the Community Schools and United 4 Youth strategy.
Coordinate volunteer appreciation events, recognition programs, and stewardship activities to cultivate belonging and satisfaction.
Lead project management and planning for the Back to School Supply Drive, including serving as the primary owner of volunteer coordination and execution.
Organize and inventory supplies in the shed storage area.
Create and manage event budgets to ensure effective and efficient delivery of volunteer engagement initiatives.
Requirements
Bachelor’s degree in social services, nonprofit management, communications, or related fields and 3 years of experience in volunteer coordination, marketing, fundraising, or similar fields; or equivalent experience with at least 2 of those years focused on volunteer coordination.
1 or more years of experience supervising volunteers.
Strong communication skills in English (written and verbal); ability to manage sensitive situations with tact, professionalism, and diplomacy.
Ability to work a flexible schedule, including evenings and weekends as needed.
Commitment to the mission and guiding principles of UWABC and the ability to model those principles.
Proficient with Google Suite, Microsoft Office, and Zoom; ability to learn and use a variety of platforms (e.g., Airtable, Asana, Get Connected).
Previous public speaking experience and previous data management experience.
Ability to manage multiple priorities, maneuver complex work environments, engage in planning and problem-solving, act without being prompted, and execute details promptly with minimal supervision.
Ability to work and build relationships with diverse staff, volunteers, community members, governments, philanthropic organizations, donors, community partners, and corporate partners.
Ability to define problems, collect data, establish facts, and draw conclusions.
Ability to work independently and in teams; effective problem-solver with strong initiative.
Holds self accountable for achieving results and contributes to team success.
Valid driver’s license with a driving record that meets insurance requirements and access to reliable transportation.
Qualifications
Bilingual – English/Spanish.
Prior experience with project management software.
Prior experience working with youth or in a youth-serving organization.
General knowledge of health and human services in Western North Carolina.
Skills and Competencies
Collaborator
Community Expertise
Relationship-Oriented
Volunteer Engagement
Benefits
This position is exempt from overtime regulations. Hiring Range and Benefits: $55,540 to $62,480 plus full benefits, including paid vacation, sick and personal leave; employer contributions to 401(k), contributions to health, dental, and vision insurance benefits, life and disability insurance, employee assistance program, lifestyle spending account, and coaching and support.