Youth Intake Specialist

About the role

The Mayor’s Office of Social Equity and Innovation (OSEI) brings together the Office of Neighborhood Safety (ONS) and Equity Strategies and Innovation (ESI) to put equity at the center of Denver’s safety and community programs. ONS fosters neighborhood safety and well-being by working with residents, community organizations, and city partners to provide comprehensive and compassionate support to individuals and families affected by crime, violence, or involvement in the justice system. ESI helps city agencies build equity into their work by supporting, guiding, and building the infrastructure that enables agencies to create, implement, and evaluate their Equity, Diversity, and Inclusion (EDI) efforts. Together, ONS and ESI make OSEI the hub for equity-driven solutions that reduce harm, build trust, and strengthen Denver’s most underserved neighborhoods.

Responsibilities

• Takes the initial runaway police report, completes various screening tools to determine next steps, and completes any additional follow-up reports.
• Aids parent(s)/guardian(s) in making a report to law enforcement if exigent circumstances exist that would require a law enforcement response.
• Provides community members with an overview of the RONI Project and resources within the community when dealing with a youth who regularly runs away or is identified as high-risk for exploitation or human trafficking.
• Case manages and directly supports youth and families.
• Operates as the conduit for continued communication with identified service providers, parent(s)/guardian(s).
• Uses critical thinking and decision skills for crisis response and case coordination.
• Responds and immediately determines next steps during crisis situations.
• Maintains accurate, organized information, data input. Documentation in various department databases.
• Case manages and provides coordinated services with diverse communities with a focus on youth and families as a team member of ONS.
• Assists as needed with agency project deadlines and reports with a team-based approach.

Requirements

Prior experience and strong passion to serve the public, working with youth and families with coordinated case management services. Excellent and effective communication skills with diverse communities. Language skills, ideally be bilingual (Spanish), written and oral fluency. Professionalism, competence, and calmness under emergency and stressful situations, yet ability to show empathy and compassion with boundaries. Ability to adapt and be flexible to pivot with possible changes and priorities. This includes work schedules and working non-traditional hours/days. Experience and ability to use MS Office Suite.

Qualifications

• Bachelor's Degree in Sociology, Psychology, Human Services, Child Development, or a related field.
• One (1) year of experience implementing behavioral and/or educational programs for youth and assisting in developing and implementing treatment plans.

Skills

• Excellent communication skills.
• Ability to adapt and be flexible.
• Proficiency in MS Office Suite.

Benefits

Guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date

Pay

$25.30 - $37.96/hour

Schedule

4 days/10 hours per week, Wednesday – Saturday, shift hours are 12:00 p.m. – 10:00 p.m. There is a shift differential for the swing shift, from 6:00 p.m. – 10:00 p.m. Flexibility with work schedule is a must as this position requires non-traditional shifts and non-traditional days.

About Everything Else

To view the full job profile including position specifications, physical demands, and probationary period, click here.