Youth Housing Support Staff (Swing Shift Monroe)

About the role

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As a Youth Housing Support Staff (Residential Youth Counselor), you will provide a safe and supportive environment for teens in the care of Cocoon House, promoting positive interaction, life skills, social skills, and other enrichment activities at our Emergency Shelter in Monroe. The role offers the opportunity to build supportive relationships, model healthy boundaries, and work alongside youth in a residential setting. Candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply. Reasonable accommodations are available upon request.

Responsibilities

• Build supportive relationships with youth and staff using a positive, collaborative approach.
• Maintain and model healthy, safe boundaries with youth.
• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.
• Assess emergency situations, gather pertinent information, and provide proper support.
• Follow mandated reporting and licensing policies and procedures.
• De‑escalate youth in crises and utilize anti‑racist, inclusive, equity‑based, trauma‑informed care.
• Process intakes and exits for youth, provide orientation, and enter required data for recordkeeping.
• Partner with case managers to support youth case plans, communicate updates, and maintain logs and forms.
• Supervise youth, ensure safety, and hold youth accountable to policies, guidelines, and rules, assigning appropriate consequences in collaboration with staff.
• Assist, demonstrate, and teach youth household tasks.
• Maintain cleanliness of facilities.
• Provide meals, including grocery shopping, planning, and cooking.
• Arrange appointments, fill prescriptions, and dispense medication for youth.
• Communicate with other providers to ensure youth follow through with commitments.
• Respond to community calls, drop‑ins, and referrals with appropriate information and directions.
• Participate in enrichment activity programming and planning with staff.
• Provide information and directions for off‑site services to youth.
• Transport youth to appointments as needed.

Requirements

• High school diploma/GED or equivalent.
• Must be 21 years of age or older.
• Minimum 6 months experience working with youth.
• Attendance at weekly team meetings and bi‑weekly supervision.
• DCYF background clearance.
• Acceptable driver’s abstract (no more than 2 violations in the last 3 years) and a valid driver’s license, auto insurance, and reliable transportation.
• Ability to diffuse escalated youth situations and document information for case planning and CPS reporting.
• Familiarity with local services and how to access them.
• Ability to assess dangerous or emergency situations and access emergency services.
• Ability to build rapport with youth and staff while maintaining professional boundaries.
• Commitment to agency’s mission, positive youth development model, and trauma‑informed practices.
• Physical ability to lift up to 50 lb, run up and down indoor/outdoor stairwells in emergencies, and hear voices and alarms.
• Ability to read and comprehend a variety of materials, operate phone and computer, and record information for files and logs.

Benefits

• Medical, dental, and vision health options with employer contribution.
• 403(b) retirement plan with agency match.
• 21 days PTO accrual in first year.
• 10 agency‑recognized holidays.
• Multilingual pay differential opportunities.
• Paid training & testing: CPR/first aid, food handler’s permit, blood‑borne pathogens, abuse awareness, TB testing, and additional in‑depth practical trainings.
• Benefits available for qualifying part‑time and full‑time employee statuses.

Pay

Starting wage: $21 per hour, with a $1.50 per hour differential for multilingual skills.

Schedule

Full‑time, on‑site in Monroe. Set shifts are either Sunday‑Wednesday swing or Thursday‑Monday swing, both 3:30 pm – 11:30 pm. Weekend availability required.