Youth Housing Support Staff (Swing Shift)

About the role

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. The Youth Housing Support Staff (Swing Shift), internally referred to as a Residential Youth Counselor, provides a safe and supportive environment for teens in the Transitional Living Program in Everett, promoting positive interaction, life and social skills, and enrichment activities.

Responsibilities

• Build supportive relationships with youth and staff with a positive and collaborative approach.
• Maintain and model healthy and safe boundaries with youth.
• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.
• Assess emergency situations, gather pertinent information, and provide proper support.
• Follow mandated reporting and licensing policies and procedures.
• De‑escalate youth in crises and utilize anti‑racist, inclusive, equity‑based, and trauma‑informed care.
• Process intakes and exits for youth, provide orientation to incoming youth, and enter required data for proper recordkeeping.
• Partner with case managers to support youth case plans, communicate with staff, and maintain appropriate logs and forms.
• Supervise youth, ensure safety, and hold youth accountable to policies, guidelines, and rules with appropriate consequences.
• Assist, demonstrate, and teach youth household tasks.
• Maintain cleanliness of facilities.
• Provide meals, including grocery shopping, planning, and cooking.
• Arrange appointments, fill prescriptions, and dispense medication for youth.
• Communicate with other providers to assure youth follow through with commitments.
• Respond to community calls, drop‑ins, and referrals with appropriate information and directions.
• Participate in enrichment activities programming and planning with fellow staff.
• Provide information and directions for off‑site services to youth.
• Transport youth to appointments as needed.

Requirements

• High school diploma/GED or equivalent.
• Must be 21 years of age or older.
• Minimum 6 months experience working with youth.
• Must attend weekly team meetings and bi‑weekly supervision.
• DCYF background clearance.
• Acceptable driver’s abstract with no more than 2 violations within the last 3 years.
• Valid driver’s license, auto insurance, and reliable transportation.
• Ability to diffuse escalated youth.
• Ability to record and document information on forms as required for case planning and CPS reporting.
• Familiarity with local services and how to access them.
• Ability to assess situations, gather pertinent information, and prioritize youth’s developmental needs.
• Ability to assess dangerous, emergency situations and access emergency services.
• Ability to build rapport with youth and staff while maintaining professional boundaries.
• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
• Commitment to the agency’s mission, positive youth development model, and trauma‑informed practices.
• Physical ability to effectively communicate with all internal and external clients.
• Ability to hear voices and alarms.
• Ability to read and comprehend a variety of materials.
• Ability to operate phone, computer, and record information for files and logs.
• Must be able to lift up to 50 lb.
• Must be able to run up and down indoor and outdoor stairwells in case of youth emergency.
• Must be able to go up and down stairs.

Benefits

• Medical, dental, and vision health options with employer contribution.
• Multilingual pay stipend.
• 403(b) retirement plan.
• 21 days of PTO accrued in the first year.
• 10 agency‑recognized holidays.
• Paid training & testing: CPR/first aid, food handler’s permit, blood‑borne pathogens, abuse awareness, TB testing, and additional in‑depth practical trainings.
• Benefits available for qualifying part‑time and full‑time employee statuses.

Pay

Starting wage $21 per hour, with an additional $1.50 per hour differential for multilingual skills.

Schedule

Full‑time, Friday–Tuesday swing shift, 3:30 pm – 11:30 pm. Weekend availability required.