Youth Engagement Support Staff TLP (Nancy's Place) Per-Diem

About the role

The Youth Engagement Support Staff (YESS) will provide strength-based, trauma-informed, and harm-reduction-focused support to young people. The YESS models the mission of providing absolute respect and unconditional love, working within a multi-disciplinary team to create a safe, inclusive environment. Responsibilities include continuous youth engagement, crisis intervention, documentation, and facilitation of activities aligned with youth-identified success plans.

Responsibilities

• Provide unconditional positive regard to young people regardless of behavior.
• Support case management services to develop positive relationships with youth, including welcoming them to the program, ensuring their comfort and safety, and explaining program structure and resources.
• Build supportive relationships that encourage youth to find their voice and connect them to opportunities, experiences, and resources.
• Support youth in achieving self-identified Success Plan goals, coaching them to plan, implement, and follow through with tasks.
• Motivate youth to explore and improve wellness, education, employment, financial literacy, and social navigation goals.
• Monitor youth while taking medication and enter Medication Logs.
• Engage with youth in daily house activities, including chores, dining, gym visits, and other activities.
• Participate in outside activities with youth, such as trips, park visits, and college campus tours.
• Provide crisis de-escalation and intervention as necessary, following training and best practices.
• Document intake, orientation, transitions, daily progress notes, incident reports, medication logs, and house activity logs in ETO, HMIS, and case files.
• Facilitate youth group activities supporting the 5 resiliency objectives: Wellness, Social Navigation, Financial Literacy, Education, and Employment.
• Perform duties assigned by supervisors to meet youth needs while adhering to the daily program schedule.
• Prepare welcome kits, sort donations, organize storage, replenish supplies, and maintain youth common areas.
• Handle laundry for youth linens, clean and prepare vacant residential spaces for new intakes, and count medication nightly.
• Rotate youth files annually and attend supervision, meetings, and professional development training as assigned.
• Respond daily to emails, calendar invites, and agency communications.
• Cover the front desk and other building areas as assigned.
• Transport youth in agency vehicles when required, using agency resources (e.g., vehicles, computers, telephones) for official use only.
• Assist with fundraising and special events, which may occur outside normal work hours.

Requirements

• Bachelor’s degree in psychology, sociology, social work, or a related field preferred.
• Preferred experience with young people ages 18–24 experiencing homelessness, human trafficking, or lived experience.
• Knowledge of public benefits and community resources in NJ.
• Must be a self-starter and team player with the ability to work well with others.
• Knowledge of adolescent development and ability to build positive rapport with young people.
• Excellent written and verbal communication skills.
• Bilingual in Spanish preferred but not required.
• Valid NJ driver’s license and good driving record; may need to transport clients/staff using agency vehicles.

Schedule

This is an on-call, as-needed position. Applicants must be available to work one of the following shifts:

• 10:00 PM – 8:00 AM
• 2:30 PM – 10:30 PM

Pay

Hourly rate: $20.00

Benefits

• 403B Retirement Plan