Youth CCS Mental Health Professional

Wisconsin Community Services (WCS) seeks a Youth CCS Mental Health Professional (MHP)/Supervisor to provide direct supervision and clinical support to Youth CCS Care Coordinators and offer clinical guidance to high-risk youth and young adults enrolled in the Youth CCS program.

About the role

The MHP/Supervisor has two equally essential roles: supervising the Youth CCS team to ensure comprehensive, individualized services and providing direct clinical consultation to Care Coordinators and enrolled youth who need additional clinical care.

Responsibilities

• Supervise the Youth CCS team to ensure services meet the identified needs of individuals served, championing the Youth CCS process while providing leadership and role modeling a strength-based environment.
• Interview, hire, evaluate, manage, and train assigned Youth CCS staff in accordance with Milwaukee County Youth Behavioral Health programs and WCS Policies and Procedures.
• Monitor and approve all documentation for accuracy and timely completion (e.g., consent forms, provider notes, referrals, court letters, Community Treatment Plans, Crisis Plans, Incident Reports).
• Provide weekly, directive clinical consultation and coaching to each Care Coordinator for a minimum of one hour.
• Offer ongoing coaching and support regarding Care Coordinators’ strengths, areas of need, and potential strategies for improvement through shadowing and supervision.
• Facilitate clinical consultation for Youth CCS staff in accordance with DHS 36 and monitor staff’s participation and documentation of required consultation time.
• Oversee CCS discharges in collaboration with Care Coordinators and Milwaukee County Youth CCS Administration.
• Ensure timely annual functional screen evaluations to determine ongoing eligibility for youth enrolled in Youth CCS.
• Assist Care Coordinators with day-to-day service delivery and crisis situations.
• Establish and maintain strong communication and collaboration with system partners (e.g., Milwaukee County Behavioral Health Services, Division of Milwaukee Child Protective Services, Children & Youth Family Services, Milwaukee County Crisis Services).
• Facilitate weekly agency Care Coordinator team meetings.
• Maintain accurate documentation and case files as required by agency policy, government regulations, and applicable local, state, and federal codes (e.g., provider notes, Community Treatment Plans, Crisis Plans, SAFE-Ts in AvatarNX).
• Promote a person-centered, culturally intelligent, and recovery-focused philosophy for serving individuals with mental health and co-occurring needs.
• Maintain a 24-hour on-call system to ensure access to Youth CCS Care Coordinators.
• Provide direct clinical assessment and support to individuals in crisis, in collaboration with the Care Coordinator, potentially in the person’s home or community.
• Attend safety planning meetings, team meetings, and other face-to-face visits for high-risk youth as requested by Care Coordinators to provide clinical assessment and support.
• Ensure fidelity to treatment protocols and evidence-based practices.
• Enter timely clinical documentation directly into AvatarNX.
• Keep Milwaukee County Youth CCS Administrators informed of emergency or critical incidents in collaboration with Program Manager and Assistant Program Director.
• Provide coverage for Care Coordination staff when needed.
• Engage in quality assurance and quality improvement activities as identified by WCS and Milwaukee County Behavioral Health Services.
• Attend all required trainings and in-services set forth by WCS and Milwaukee County.

Requirements

• Master’s Degree and licensure as a Licensed Clinical Social Worker or Licensed Professional Counselor.
• Two years of experience serving youth or young adults with mental health and co-occurring needs.
• One year of supervisory experience preferred.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Meet all employee requirements including references, criminal background check, drug test, and driver’s license check.

Skills

• Communication: Ability to provide information effectively with diverse populations—clients, supervisors, colleagues, and program partners—both in writing and orally.
• Technological Aptitude: Ability to use general technological tools such as Email (Microsoft Outlook), Internet, Microsoft Excel, Microsoft Teams, and AvatarNX.
• Managing Priorities/Deadlines: Ability to maintain schedules, meet deadlines, and manage multiple projects.
• Problem-Solving Skills: Ability to think critically and be solution-oriented in a fast-paced environment, adapting to program changes and challenges.
• Adaptability: Ability to manage change, deal with situations as they arise, and work independently or as part of a team.
• Teamwork: Ability to work collaboratively while managing independent duties and responsibilities.
• Motivation: Commitment to the assigned job, mission, and core values of the organization while supporting a respectful and harmonious work setting.
• Professionalism: Ability to conduct oneself with integrity, ethics, and appropriate boundaries.
• Multicultural Sensitivity: Ability to work in the community and interact directly with diverse populations, demonstrating cultural sensitivity and strong interpersonal skills.

Physical Demands

• Work is performed in both office and community environments, including travel.
• Must be able to navigate stairs.
• Must be comfortable interacting with youth and young adults who have severe and persistent mental health needs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

• Noise levels range from low to medium in an office setting.
• Work is performed in the community, including homes and other locations to serve individuals enrolled in the Youth CCS program.
• A flexible work schedule is required to meet the needs of staff and individuals served.