Mental Health Professional - CCS

Job Responsibilities

• Screen new referrals and complete intakes, including initial assessments, recovery plans, and PPS/NOMS documentation.
• Supervise and support care coordinators or intake coordinators; ensure timely and accurate data entry into Avatar.
• Oversee CCS discharges in coordination with Milwaukee County, ensuring compliance with DHS 36.
• Provide clinical supervision and management to CCS staff through team meetings, individual supervision, and side-by-side support.
• Aid in recruiting, interviewing, and training new staff to ensure adequate program staffing; support orientation and ongoing professional development.
• Complete annual evaluations and identify staff training needs; coordinate with management to implement training.
• Offer staff coverage during crisis situations and assist in crisis response.
• Maintain and monitor staff timesheets and required documentation.
• Maintain quality assurance processes to ensure clinical best practices and billing compliance.
• Monitor documentation, including RPOCs, SARJs, and PPS/NOMS; report delays to Program Manager.
• Conduct monthly chart audits with the Program Manager and assist staff in correcting mid-cycle, 6-month, and annual reviews before submission to CARS.
• Accurately document persons served and team contacts in accordance with agency standards.
• Participate in program planning, policy compliance, and accountability measures in collaboration with the Program Manager.
• Advise management on program operations and represent the agency at County initiatives, provider meetings, and community events.
• Attend CCS meetings at Milwaukee County Behavioral Health Services and other required provider events.
• Serve as a leader in promoting evidence-based practices and trauma-informed care across the program.

Job Qualifications

• Master’s degree in a behavioral science or related field: Psychology, Educational Psychology, Social Work, Counseling, etc.
• Licensure as a Licensed Professional Counselor or Licensed Clinical Social Worker.
• Supervisory experience preferred.
• Familiarity with Milwaukee County Behavioral Health Services preferred.
• Meet all WCS and contractor requirements for criminal and caregiver background checks, driver’s record, and drug screen.
• Valid driver's license, automobile, and sufficient insurance to meet agency requirements.
• Strong clinical knowledge and the ability to communicate clinical concepts clearly.
• Skilled in assessment, interviewing, supervision, and crisis response.
• Strong understanding of mental health, substance use and/or co-occurring needs, including their impact on individuals and families.
• Ability to support staff through complex situations and promote a positive team environment.
• Effectively use time and resources to maintain high quality CCS service delivery.
• Ability to prioritize tasks and multitask in a dynamic work environment.
• Demonstrate commitment to the agency’s mission and values.
• Conduct self ethically and professionally in all interactions.
• Maintain respectful, collaborative relationships with staff, individuals served, and external partners.
• Adhere to agency and Leadership Code of Conduct, Core Values, and all relevant policies and procedures and funding source requirements.
• Demonstrate cultural sensitivity and awareness of ethnic, gender, and disability-related issues.