Young Adult Housing Specialist (Rover)

About the role

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. The Young Adult Housing Specialist (Rover) provides flexible, cross-program support within Cocoon House's Young Adult Housing department. Reporting to the Director of Young Adult Housing, this position assists Coordinated Entry, Journeys Permanent Supportive Housing, and Snohomish Young Adult Housing (SYAH) Rapid Rehousing based on program needs, staffing coverage, participant priorities, and contract requirements. The Young Adult Housing Specialist (Rover) engages young adults ages 18-24 who are at risk of or experiencing homelessness and provides outreach, housing navigation, resource connection, case management support, and practical assistance that promotes housing stability. Assignments may shift among programs and locations. The position must quickly learn and follow each program's eligibility rules, workflows, documentation standards, and service model while maintaining continuity, clear communication, and participant-centered care. Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Responsibilities

• Provide short‑term, scheduled, or emergent coverage across Coordinated Entry, Journeys, and SYAH as assigned by the Director of Young Adult Housing in coordination with program managers.
• Learn and follow program‑specific contracts, policies, eligibility requirements, service expectations, and documentation procedures before completing assigned work.
• Maintain a flexible schedule and travel throughout Snohomish County to meet young adults, support program operations, and respond to changing coverage needs.
• Build rapport with young adults using trauma‑informed, harm reduction, strengths‑based, and culturally responsive approaches.
• Support participants with immediate needs, housing stability, goal planning, life skills, education, employment, health care, behavioral health, legal services, transportation, and other community resources.
• Coordinated Entry Support: respond to referrals, conduct outreach and engagement with eligible young adults within required timelines; assist with Coordinated Entry enrollment, needs assessments, housing navigation, crisis intervention, emergent resources, advocacy, service referrals, and follow‑up; collaborate with Cocoon House programs and community partners (resource centers, schools, shelters, law enforcement, churches, detention facilities) to identify and connect young adults to services; support active caseload movement and completion of required program outputs while providing accurate information about available housing and community resources.
• Journeys Support: engage tenants in voluntary, client‑driven services that support lease compliance, independent living, housing retention, and stronger community support networks; assist tenants in setting and progressing toward goals related to basic needs, life skills, education, employment, physical health, mental health, substance use, and financial stability; support assessments, unit‑related follow‑up