Young Adult Housing Case Manager

About the Role

Journeys Young Adult Housing program provides 20 leased units of permanent supportive housing to households who are unhoused and between the ages of 18‑24 at intake. Program staff support tenants in building skills needed to maintain a lease and live independently, as well as supporting tenants working toward self‑identified goals and helping tenants build a support network outside of Cocoon House. The Young Adult Housing Case Manager (Journeys Case Manager) works with tenants to maintain housing and build skills to support stability throughout adulthood, assisting in domains such as basic needs, life skills, education, employment, health, mental health, and substance use.

Schedule

Full‑time, Tuesday‑Saturday, 11:00 am – 7:00 pm. The role requires flexibility, at least one weekend day, and occasional earlier days as needed.

Pay

Starting wages $21–$23 per hour depending on shift, with a $1.50 per hour differential for multilingual skills.

Responsibilities

• Assist tenants in maintaining housing, including support around following a lease and maintaining units.
• Provide client‑driven case management by supporting tenants in setting and working toward goals and skill development with emphasis on independent living skills, meeting lease requirements, and building external support networks.
• Conduct assessments of outcomes and goals at entry, during, and exit for each tenant.
• Complete all required paperwork and data entry on‑time, accurately, and in compliance with internal and external database standards.
• Collaborate with the Program Manager to provide community events, tenant council, and life‑skill activities for tenants at least twice a month.
• Maintain professional boundaries with residents while providing a supportive community environment.
• Complete daily log notes to ensure consistent and clear communication between staff.
• Attend meetings as required at program, agency, and community levels.
• Maintain tenant confidentiality in all activities.
• Perform light cleaning duties in communal areas, including vacuuming, sweeping/mopping, and trash removal.
• Conduct comprehensive assessments to identify residents’ educational levels, career interests, and skill gaps.
• Develop personalized education and employment plans, outlining realistic goals and action steps.
• Provide ongoing support and guidance, monitoring progress and adjusting plans as needed.
• Assist residents in exploring educational options, including GED preparation, vocational training, and college enrollment.
• Coordinate, schedule, and facilitate informational sessions from various educational institutes both on‑site and off‑site.
• Facilitate, coordinate, and/or schedule weekly/monthly workshops and training sessions on essential job skills, including resume writing, interview techniques, job search strategies, and other relevant topics.
• Provide one‑on‑one coaching to enhance life skills such as communication, problem‑solving, organization, and time‑management.
• Coordinate access to computer labs, libraries, and online resources for job searching and skill development.
• Support financial literacy education with residents to learn basic financial skills, budget creation, and healthy financial habits.
• Maintain an up‑to‑date resource directory of educational institutions, employment agencies, and community support services.
• Guide and connect residents to resources for completing applications, securing financial aid, and accessing tutoring services.
• Assist residents with accessing transportation, childcare, and other resources necessary for their education and employment goals.
• Advocate for residents’ rights and needs with employers and educational institutions.
• Seek out and build relationships with new community partners.

Requirements

• High school diploma/GED or equivalent; must be 21 years of age or older.
• At least one year of experience working with youth or young adults experiencing homelessness.
• Strong organizational and time‑management skills.
• Dedication to advocating for and working with individuals experiencing homelessness and instability.
• Flexibility to adjust schedule to meet client needs, including occasional weekends or evenings.
• Open commitment to serving, supporting, and collaborating with individuals of all races, ages, genders, backgrounds, political opinions, sexual orientations, criminal histories, citizenship or marital statuses, and religious beliefs.
• Applicants with lived experience strongly encouraged to apply; bilingual applicants strongly encouraged to apply.
• DCYF background clearance