Yardi Software Support Specialist (7020 - Business Systems)

Explore a career at EAH Housing. Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives.

About the role

This position is for a full-time Software Support Specialist to work at EAH Corporate in San Rafael, CA. The role is hybrid remote.

Responsibilities

• Administration of Business Systems support desk queue, including analyzing new support issues and dispatching tickets among team resources appropriately.
• Assists Director, Business Systems with analyzing support query trends and identifying opportunities for personnel training and system improvements accordingly.
• Diagnoses, analyzes and troubleshoots Yardi software issues including Checkscan, Payscan, ACH, G/L accounts.
• Configures and manages system user security, including creating and maintaining user roles, permissions, system settings, and approval workflows.
• Troubleshoots and corrects Resident Ledgers and Deposit Adjustment Notices (DANs) from banking institutions.
• Adds reports packages to system report scheduler. Compiles reports as requested from REM, Communications and other EAH departments.
• Troubleshoots system and data problems and works with software vendors on solutions when issues cannot be resolved in-house.
• Responsible for opening new bank accounts with banking institutions, in addition to requesting appropriate services and system banking setup.
• Oversees online banking and system accounting configuration for new properties, transfers and property conversions including, ACH setup for HAP and laundry contracts.
• Assists in implementation of new modules and products for banking and accounting systems.
• Ensures data integrity and availability for business software systems, such as Yardi, Onsite, and the like.
• Collaborates with internal technology partners, vendors and business regarding all aspects of end-to-end systems solution delivery, including design, requirement definition, analysis, communication, testing, pilot/implementation and on-going support with business partners.
• Trains and supports new hires and all other company employees needing assistance with software and banking systems, which includes assisting with developing training documentation and materials.
• Assists VP, Business Systems with ongoing software projects and upgrades.
• Actively participates in EAH’s Injury and Illness Prevention Plan.
• Regular and predictable attendance.
• Other duties as assigned.

Requirements

• High school diploma and some formal training/certification in computer-related field such as software development, programming, database design and management, or related field, required.
• At least 1 year experience in property management or property management software company.
• At least 1 year experience with day-to-day operations and compliance requirements of an affordable housing property site.

Qualifications

• Backend knowledge of Yardi Voyager or relational database: System architecture, security design.
• COS (Certified Occupancy Specialist) and/or TCS (Tax Credit Specialist) certifications preferred.
• Accounting/bookkeeping experience preferred.
• Experience with housing regulatory agency.
• Bachelor’s degree in computer-related field.

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance.
• 403(b) retirement plan with a 5% company match.
• 15 days of vacation per year (increases based on years of service).
• 10 paid sick days per year.
• 13 paid holidays.
• Flexible start times (for REM Onsite Positions).
• Employee Wellness Program.
• Flexible Spending Account.
• EAP – Mental Health, Financial, and Legal Services.
• $1,500 Employee Referral Program.
• EAH University, an in-house training program.

Pay

Salary range: $28.00 - $45.00 per hour; hiring range for new employees is generally $27.50 - $36.50 per hour, DOE.

Established in 1968, EAH Housing is one of the largest and most respected nonprofit housing development and management organizations in the western United States. EAH develops low-income multifamily housing, manages more than 222 properties throughout California and Hawai’i, and plays a leadership role in local, regional, and national housing advocacy efforts. EAH Housing puts its core values into action every day as our staff of 700 people serves 25,000 residents in 87 municipalities.