YACCESS Transfer Facilitator

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsibilities

• Facilitates transfer requests from referring physicians, including direct admissions, telehealth, and Consult Connect.
• Works closely with Patient Placement Specialist, RN, Off Shift Administrators, Attending Physician Staff, Inpatient Bed Resources, and Referring Physicians to expedite transfer admissions and direct admissions to all the five hospitals - Yale New Haven with the St Raphael's Campus, Bridgeport, Greenwich, Lawrence + Memorial, and Westerly.
• Understands what diagnosis is appropriate for each individual hospital and where to direct placement.
• Provides the framework, coordination, and direction for the systemic monitoring of transfers and direct admissions.
• Improves the quality and efficiency of the transfer process and the satisfaction of internal and external customers.
• Provides patient triage expertise and clinical terminology knowledge necessary to connect the Referring Physician with the appropriate Attending Physician.
• Applies knowledge of policies and procedures for each hospital when completing processes.
• Remains calm while working in stressful situations.
• Remains focused while assuming a leadership role inherent in carrying out the functions of this position.
• Accepts the challenge and high degree of responsibility entailed in this position.

Customer Service

• Develops effective relationships with all support staff and physicians to ensure patient flow and bed placement.
• Communicates effectively, creating an employee and physician experience that exemplifies caring, understanding, efficiency, and overall quality of service.
• Demonstrates the ability to balance customer service with financial needs of the hospital.
• Develops effective relationships with all nursing unit clinical and support staff to facilitate communication and enhance patient flow/bed placement.

Census Verification

• Properly documents, follows policy and procedures related to processes developed.
• Works with Bed Associates and/or Clinical Bed Manager to assure proper placement at all the different hospitals.
• Documents all bed activity to assist in the compilation of the midnight census for distribution within the Yale-New Haven Health System to support system wide budget and financial goals.

Resource Management

• Maintains strong knowledge of EPIC and CRM applications.
• Strong ability to multitask and make decisions related to physician service lines and patient placement.
• Supports Organizational and Departmental Goals.
• Maintains strong working knowledge of all applicable computer systems that will affect and support bed placement activities.
• Sustains Organizational and Departmental Goals - Participates in workgroups with other divisions of the SBO. Supports team building and communication of department. Attends all staff meetings and in-service as required by department.
• Participates in designated PFAS workgroups to support team building and communication.
• Continuing Education - Completes yearly CME's of 32 hours through approved credentialed provider.

Qualifications

• High school graduate or equivalent.
• Completed EMT-Paramedic Program. EMT-Paramedic Nationally Registered preferred.
• A minimum of two (2) years of experience as a paramedic; experience in health care including clinical practice, triaging, and transfer experience.
• Demonstrated leadership experience with excellent judgment and prioritize decisions for best interest of patients, collaborate and communicate effectively.
• EMT-P Certification required. Continuing Education - Will complete yearly CME's of 32 hours through approved credentialed provider.