Xfinity Retail Store Manager - West Palm Beach, FL

Job Summary

Responsible for delivering a best‑in‑class experience for customers and their store team. Manages all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost‑effective manner. Hires, coaches and evaluates personnel based on performance standards, develops personal performance plans, and provides continuous feedback and quarterly reviews. Develops processes and procedures to drive department efficiencies and supports departmental budgeting. Manages a team that may include exempt and non‑exempt employees and provides subject‑matter guidance as required.

Core Responsibilities

• Delivers a world‑class customer and employee experience, achieving sales goals and running an operationally sound business.
• Ensures a culture consistent with company expectations by selecting top talent and inspiring daily development, feedback/coaching, sales and service excellence, training, and personal accountability.
• Communicates business initiatives, performance standards, and process/policy know‑how while striving for high performance and compliance.
• Leverages the Net Promoter System (NPS) to monitor customer feedback, coach, and improve the in‑store experience.
• Acts as the in‑store owner for merchandising, brand, resets, and all associated training compliance.
• Coaches and develops team members on how to position all company products with customers.
• Efficiently runs in‑store operations including inventory, cycle counts, cash management, and other applicable processes and procedures.
• Responsible for appropriate staffing levels and efficient scheduling.
• Uses available tools to monitor customer feedback, coach, and take action to improve the store experience.
• Reviews and analyzes operational and financial reports to improve performance and metrics.
• Builds collaborative relationships with market, region, and division stakeholders.
• Follows and administers cash‑handling policies and procedures.
• Leads the retail experience of a well‑visited location, striving to enhance store and customer experience to be best‑in‑class.
• May participate in retail test and pilot experiences related to product, store design, and operational improvements.
• Typically manages a team of 8‑12 direct reports.
• Must be able to carry and lift up to 25‑pound boxes, stand, and move about the store constantly.
• Exercises independent judgment and discretion in matters of significance.
• Maintains regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as necessary.
• Performs other duties and responsibilities as assigned.

Requirements

• Bachelor’s Degree (preferred) or equivalent combination of coursework and experience.
• 5–7 years of relevant work experience.

Skills

• Customer Experience (CX)
• Coaching
• Sales
• People Management
• Customer Satisfaction
• Professional Integrity

Compensation & Benefits

Base pay is part of Comcast’s Total Rewards. Most sales positions are eligible for commission under an applicable plan, while most non‑sales positions are eligible for a bonus. Comcast also provides best‑in‑class benefits to eligible employees, offering a range of options, expert guidance, and tools to support physical, financial, and emotional well‑being.