Xfinity Retail Assistant Store Manager, Sarasota, FL

About the Role

This position leads the retail sales team to deliver exceptional customer service and meet sales objectives. It manages store operations, upholds merchandising standards, and optimizes inventory processes. The role also involves coaching staff and leveraging industry insights to drive business success.

Responsibilities

• Coach retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement.
• Facilitate effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience.
• Maintain visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos.
• Partner with the Store Manager to coordinate staffing, scheduling, and resolve customer escalations efficiently.
• Implement operational procedures to enhance store efficiency, with a focus on inventory control and back-of-house organization.
• Lead inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices.
• Analyze performance data to identify sales trends and opportunities for process optimization within the store environment.
• Provide expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team.
• Regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedules, and overtime as necessary.
• Understand and apply Comcast’s Operating Principles as guidelines for daily work.
• Own the customer experience by prioritizing seamless digital options and fostering customer advocacy.
• Stay informed and enthusiastic about Comcast’s technology, products, and services, especially digital tools and experiences.
• Collaborate and contribute to team success by embracing new ideas and working together.
• Participate actively in the Net Promoter System by joining huddles, making callbacks, and elevating customer feedback.
• Drive results and growth while supporting a culture of inclusion in leadership and daily operations.
• Uphold ethical standards in interactions with colleagues, customers, investors, and communities.
• Perform other duties and responsibilities as assigned.

Requirements

• Bachelor’s Degree preferred, or a combination of relevant coursework and professional experience.
• 5-7 years of relevant work experience.

Skills

• Leadership
• Managing Sales Teams
• Problem Solving
• Sales
• Retail Sales
• Store Operations Management

Benefits

Comcast provides best-in-class benefits to eligible employees, designed to support physical, financial, and emotional well-being. Benefits include:

• Competitive base pay, with most sales positions eligible for commission and most non-sales positions eligible for bonuses.
• A personalized array of benefits and tools to meet individual needs, including expert guidance and support.