Xfinity Retail Service Associate - Part-Time
Job Description
Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.
Primary Responsibilities
- Mobile Focused:
- Mobile Activations & Customer Education
- Provide a white-glove experience activating new devices or BYOD to the network.
- Guide customers through tablet setup and connectivity options.
- Support activation and pairing of wearable devices for seamless use.
- Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
- Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
- Demonstrate basic features and capabilities of devices to increase customer confidence.
- Mobile Escalations
- Troubleshoot and resolve complex device or service issues.
- Aid customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
- Use advanced tools to manage escalations.
- Mobile Support
- Afford customers with transferring contacts, emails, and media.
- Provide password resets with appropriate credential verification.
- Activate and configure SIM or eSIM for device connectivity.
- Perform in-depth diagnostics to identify and resolve issues.
- Process returns or exchanges in compliance with company policies.
- Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
- On-Demand Delivery, BAPIS & XM Upsell
- Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
Secondary Responsibilities
- When No Primary Actions Occur or on Red Floor
- Customer Check-In
- Provide hands-on demonstrations of devices and features to enhance value.
- Operations Support store resets for proper merchandising and operational readiness.
- Maintain visual standards and product placement for optimal customer experience.
- Inspect back-of-house to ensure clean, secure, and properly placed inventory.
- Express Transactions
- Facilitate quick device swaps for customers.
- Process equipment returns efficiently while ensuring compliance.
Expectations for All Employees
- Understand and follow the Comcast Operating Principles.
- Own the customer experience and promote digital options at every touchpoint.
- Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
- Win as a team through collaboration and openness to new ideas.
- Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
- Drive results and operational excellence.
- Foster and support a culture of inclusion.
- Do what’s right for customers, teammates, communities, and investors.
Skills
- Customer-Focused
- Workplace Organization
- Teamwork
- Self Motivation
- Communication
- Resilience
- Professional Integrity
Disclaimer
This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Salary
Base Pay: $17.00
Application Window
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED
Relevant Work Experience
0-2 Years