Xfinity Retail Service Associate - PART TIME

About the role

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Success Profile

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

Responsibilities

Retail Service Associate – Job Profile Summary & Description

Job Profile Summary

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile.

Primary Responsibilities — Mobile Focused

• Mobile Activations & Customer Education
• Mobile Escalations
• Mobile Support

Secondary Responsibilities — When No Primary Actions Occur or on Red Floor

• Customer Check-In
• Operations
• Express Transactions

Skills

• Customer-Focused
• Workplace Organization
• Teamwork
• Self Motivation
• Communication
• Resilience
• Professional Integrity

Pay

Base Pay: $17.00

Qualifications

• High School Diploma / GED
• Relevant Work Experience: 0-2 Years