Xfinity Retail Service Associate (Naperville, IL)

About the role

The Xfinity Retail Service Associate (Naperville, IL) plays a crucial role in supporting the store team in delivering a best-in-class customer experience. This position involves handling mobile activation, education, troubleshooting, and escalations while assisting with operational priorities.

Responsibilities

• Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found.
• Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.
• Frequently checks and inspects the back of the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.
• Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
• Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
• Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

Skills

• Customer-Focused
• Workplace Organization
• Teamwork
• Self Motivation
• Resilience
• Communication
• Professional Integrity

Pay

Base Pay: $17.05

Schedule

Variable schedule(s) and overtime as necessary.